1726733 - [Snap] [Ubuntu 14] "Open containing folder" will not open the location of the downloaded file

Status: RESOLVED DUPLICATE of bug 1664824

(Firefox :: Downloads Panel, defect)

Description

[Catalin Sasca, Desktop Test Engineering [:csasca]]

Affected versions

• Firefox Snap 92.0b6
• Firefox Snap 91.0.1

Affected platforms

• Ubuntu 14.04

Steps to reproduce

1. Install Snap Firefox and launch it
2. Access for example ThinkBroadband and save the 5mb file
3. After the download is finished, click on downloads and select the folder icon (open containing folder)

Expected result

• The folder where the file can be found is opened

Actual result

• Nothing happens

Regression range

• Will see if there is a regression

Additional notes

• The issue can be seen in the following attachment
• The error message is shown in browser console: "NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIHandlerInfo.launchWithURI]"
• Seems to be reproducible only on Ubuntu 14.04

Comment 1

[Catalin Sasca, Desktop Test Engineering [:csasca]]

This may be related, but printing doesn't work as well on Ubuntu 14 with snap build installed. Here is an attachment. Possibly some permission issues with the system.

Comment 3

[Olivier Tilloy]

Could you please run the following command in a terminal, then launch the firefox snap and reproduce the issue, and share any output of the command in the terminal?

journalctl -f | grep DEN

Comment 4

[Olivier Tilloy]

Ah nevermind, I didn't see that it was marked as a duplicate of an existing bug.

Comment 5

[Catalin Sasca, Desktop Test Engineering [:csasca]]

Yeah, seems that it has been already logged.