lost all sync data after password change
Categories
(Cloud Services :: Server: Firefox Accounts, defect)
Tracking
(Not tracked)
People
(Reporter: bernug, Unassigned)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0
Steps to reproduce:
i couldn't remeber my password for my firefox account, so i went to the process of "cant remember my passoword". recived an email, rested the password, log in to my account on my new pc, no pass words, no tabs, nothing
Actual results:
lost acess to all the data i had for years
Expected results:
simply the password should have reseted and i shouldnt have lost all my data
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Comment 1•3 years ago
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The Bugbug bot thinks this bug should belong to the 'Cloud Services::Server: Firefox Accounts' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.
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Comment 2•3 years ago
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I'm very sorry you are experiencing this. Because all of your data is encrypted before it reaches our servers, and because the encryption is based on your password, once that password is reset none of the data on the servers is available for download to your new device.
Unfortunately there is nothing we can do here, so I'm going to close this bug. The most appropriate resolution flag I have available is RESOLVED/INVALID, since this is an unfortunate-but-intended side-effect of our chosen security model, but it still feels a bit wrong because this is certainly a valid complaint about the properties of the Firefox Sync system. We are investigating how we can do better in bug 1600212.
Description
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