Closed Bug 173061 Opened 22 years ago Closed 17 years ago

hang if I open pdf pages,it hangs during switch over to other windows/tab (Adobe Acrobat 5.1.0.8)

Categories

(Core Graveyard :: Plug-ins, defect, P3)

Product:
Core Graveyard
Component:
Plug-ins
Platform:
x86
Windows XP
Type:
defect

Tracking

(Not tracked)

Status:
RESOLVED WORKSFORME
Milestone:
Future

People

(Reporter: ravi, Unassigned)

References

Details

(Keywords: hang) 

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.2a) Gecko/20020910
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.2a) Gecko/20020910

The pdf pages freeze during switch over to other tabs/windows

Reproducible: Always

Steps to Reproduce:
1.Just open any pdf extension files
2.open some other website/pages in few tabs/windows
3.try to switch over

Actual Results:  
the pdf extension files pages hangs

Expected Results:  
smooth switch over
reporter could you specifiy your version of acrobat reader (check About/Plugins).
Might be dupe of 172306.
->Plugins
Assignee: asa → beppe
Component: Browser-General → Plug-ins
QA Contact: asa → shrir
dear tiger, could u post a test url ? Also mention which specific other tabs u 
are loading that causes this problem for you. This is a wfm on winxp with 
1126trunk. Thx !
reporter: as Shrir mentioned, it may not be the pdf file that is causing the
issue, it may be what is included in the other windows. Can you please document
the exact steps and include the exact pages you accessed. That would help us
narrow down your issue.
I have also experienced this issue recently.

While reading slashdot, I opened several tabs (as is my usual wont) to read
articles, and then I made the mistake of doing a shift-control-click to open
this URL: http://www.research.ibm.com/journal/sj/414/forum.pdf. Mozilla hangs.
Repeatably.

My testing seems to indicate that it may matter that other tabs are still
loading when the PDF is shift-ctrl-clicked. Also, it seems that it may matter
whether the acrobat read process is already in memory. I haven't been able to
repro if Acrobat is already running. 

CPU usage is 95%+. 

My Acrobat reader plugin version is 5.1.0.8
I was unable to reproduce this, but am reassigning to peterl
Assignee: beppe → peterl
I am running Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.2.1) Gecko/20021130

I tried to open a pdf file with right click/open in new tab. Hung. I was able to
terminate Mozilla with 3 finger salute and end task command in the task mgr.
Probably not a reasonable request to open pdf in new tab, but i did it on
auto-pilot. peterz
Status: UNCONFIRMED → NEW
Ever confirmed: true
Priority: -- → P3
Target Milestone: --- → Future
*** Bug 190334 has been marked as a duplicate of this bug. ***
I'm using Mozilla 1.4 running on a Win2k Professional box. I'm also using
Acrobat 5.1. Whenever I try to load a PDF directly within Mozilla (rather than
saving it and opening it in Acrobat myself), it stops responding immediately or
within a few seconds, usually the next time I try to switch tabs or click
something. I've tried specifying the Helper app manually and telling it to ask
me every time it encounters a PDF, but to no avail.
getting similar results under win2k sp 4 with Mozilla 1.4 (2003052908) and Adobe
Reader 6.0 w. helper app for .pdf files set to Adobe Reader 6.0.  Cannot even
open pdf's from Adobe's site:

http://www.adobe.com/products/acrobat/pdfs/acrruserguide.pdf

pdf files will download w. IE.


*** Bug 273787 has been marked as a duplicate of this bug. ***
*** Bug 285300 has been marked as a duplicate of this bug. ***
*** Bug 267708 has been marked as a duplicate of this bug. ***
Summary: hang if I open pdf pages,it hangs during switch over to other windows/tab → hang if I open pdf pages,it hangs during switch over to other windows/tab (Adobe Acrobat 5.1.0.8)
I use Adobe reader 7.0.8, Firefox 1.5.0.8 and win XP SP2.
I see the problem 5-10% of the time. All tabs hangs. (Danish version)
Then i kill the Firefox the adoberader is still running, and I must reboot to
everytings works 100%.




I found the solution!!

First, close Firefox.  Thne, open up Explorer.  Finally, download the PDF.  Works great every time!
Poul-Erik, do you see this with firefox2?

reporter is gone
Assignee: peterl-bugs → nobody
QA Contact: shrir → plugins
greg, please list an example URL. what version of acrobat reader? can you recreate this with a trunk build ?
from http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/latest-trunk/
I no longer see this issue, using Adobe Reader 7.0.8 and Firefox 2.0.0.3.

I first began seeing the hanging issue in Firefox 1.0.  I do not know whether it persisted in 1.5, because I circumvented the issue for a long time using the "PDF Download" plug-in for Firefox.
Chris is OK, but Poul and Greg still have trouble

Poul, Greg
please check about:plugins and report, is more than one version of pdf
helper plugin is installed?  (check the entire list from about:plugins)
also make sure you have the newest version 
  http://www.adobe.com/products/acrobat/readstep2.html 
and if you still have a problem follow   
  http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=328233  
Still a problem?

Poul who uses danish adobe reader 7.0.9 reports "All tabs hang until the adobe reader is killed by the job manager."

Greg had trouble with http://www.irs.gov/pub/irs-pdf/f1040.pdf?portlet=3 and wrote "I installed ver 8 and the problem is still there."
Severity: normal → critical
Keywords: hang
I no longer have this problem.
I did have one problem immediately after install of latest Acrobat Reader 
but it has not re-surfaced.  I'm thinking perhaps it was resolved with the 
first reboot.

So far I haven't had to follow additional Adobe procedures from the Adobe link sent by Wayne Mery.

I'll continue to monitor it and go to Adobe procedure step 2+ if necessary and will advise.

Thank You,
Greg Feigel

Adobe's PDF plugin issue is usually resolved by next version, and the next version generates new problem of same symptom(crash or freeze/hang), and the new problem is resolved by next version of the next, and ...

There is no need to track problem of very old Adobe Acrobat 5, since Adove Reader 8.1 is already released.
Closing as WORKSFORME.
See dependency tree of meta Bug 336184 for problems in newer Adobe Reader plugin.
Status: NEW → RESOLVED
Closed: 17 years ago
Resolution: --- → WORKSFORME
Product: Core → Core Graveyard
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