Closed
Bug 173190
Opened 23 years ago
Closed 14 years ago
t-mobile.com - Billing Summary does not load correctly in Mozilla (big chunk of code commented out)
Categories
(Tech Evangelism Graveyard :: English US, defect)
Tech Evangelism Graveyard
English US
Tracking
(Not tracked)
RESOLVED
INCOMPLETE
People
(Reporter: joshl-m, Unassigned)
References
()
Details
When I follow the link in My T-Mobile to Billing Summary, a big chunk of the
information that should be there is missing. When I view the source, I can see
the missing information but it appears to be commented out (the text is light
grey). The page loads with Netscape Communicator 4.77 (though it often freezes
because of the scripting). I contacted T-Mobile using their online form - the
response:
Thank you for taking the time to contact T-Mobile. I apologize for any
inconvenience this has caused you. I suggest that you use a different
browser to view our site, the reason for this is that we are currently
experiencing issues with some browsers, example Mozilla and Opera. We are
aware of this issue and we are striving to make our site more compatible
with other browsers and hope to have this issue resolved in a timely
matter. Unfortunately, we do not have an estimated time when this will be
resolved. Once again, thank you for taking the time to contact
T-Mobile. If you have any other comments, questions, or concerns, please
feel free to contact us.
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Reporter | |
Comment 1•23 years ago
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Actually, on second thought, I'm not sure if this should be evangelism or
not...here's the comment that seems to mess everything up:
<!-- ++ -- ++ NOTE: T-Mobile Friendly Name and phone number are passed via
querystring. If as a third party vendor you are required to display this
information, contact Rebecca.Nick@t-mobile.com (marketing) or
Shaun.Olson@t-mobile.com (development) for more information. -- ++ -- ++ -->
After this comment, everything remains commented out (green, not grey), until
this comment:
<!-- <eDocsSECTION=CheckSingleMsisdn2> -->
And then the rest of the code is fine.
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Comment 2•23 years ago
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Josh, what is the DOCTYPE for the billing summary page? if you do right click,
then choose page info what does it say for Rendor Mode? if it is CSS1Compat then
they are in strict/standards mode and the HTML comments they are using are invalid.
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Reporter | |
Comment 3•23 years ago
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In the Page Info window it says Render Mode: Standards compliance mode. At the
top of the page in the source, after a bunch of newlines they have this:
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
Let me know if you need further information, as I realize you can't get to the
page unless you're a USA T-Mobile/Voicestream customer.
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Comment 4•23 years ago
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Josh, they are using invalid HTML comments in an XHTML page. HTML Comments
should not have -- inside of the beginning <!-- and ending -->. If you can
contact the developer email your provided and let him know about this issue it
may help get the issue resolved. Point him to http://validator.w3.org/ which is
the World Wide Web Consortium's HTML validator page. It will validate his XHTML
and demonstrate that the comments are invalid. Simply removing the -- from
inside of the comment should fix the problem.
confirming per comments.
Status: UNCONFIRMED → NEW
Ever confirmed: true
OS: Windows 2000 → All
Hardware: PC → All
Summary: Billing Summary does not load correctly in Mozilla (big chunk of code commented out) → t-mobile.com - Billing Summary does not load correctly in Mozilla (big chunk of code commented out)
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Reporter | |
Comment 5•23 years ago
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My message to the developer address bounced, so I tried the marketing contact.
She replied, said her team is investigating, and she'll let me know when she has
more information...
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Reporter | |
Comment 6•23 years ago
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Well, I haven't heard anything back, but the problem seems to have changed. Now
I can't even get to the Billing Summary page - when I click on the link, it just
takes me right back to the main login screen.
This is the code for the link I click on:
<p><span class="spcr"> </span><a href="javaScript:displayedocs('True');"
onMouseOver="window.status=' '; return true" onMouseOut="window.status=' ';
return true"><img src="/images/arrow.gif" alt="" border="0">Billing summary</a></p>
The relevant JS code at the top:
function displayedocs(stemp){
if (stemp == "True") {
self.location =
"/mytmobile/getban.asp?a=1?token=0bbaa6161435001b8cf299ee<longertokendeleted>";
}
else {
alert("Your Detailed Account Information is currently unavailable. You will be
viewing your Account Summary information");
self.location = "/mytmobile/account/billing_summary.asp";
}
}
If I manually try the first link, I get redirected back to the main page (same
behavior as if I click on the link). If I manually try the second link, I can
see the Account Summary information.
I guess I'll try sending another email to their customer support.
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Comment 7•22 years ago
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tech evang june 2003 reorg
Assignee: aruner → english-us
Component: US Ecommerce → English US
QA Contact: bc → english-us
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Comment 8•14 years ago
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INCOMPLETE due to lack of activity since the end of 2009.
If someone is willing to investigate the issues raised in this bug to determine whether they still exist, *and* work with the site in question to fix any existing issues, please feel free to re-open and assign to yourself.
Sorry for the bugspam; filter on "NO MORE PRE-2010 TE BUGS" to remove.
Status: NEW → RESOLVED
Closed: 14 years ago
Resolution: --- → INCOMPLETE
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Updated•10 years ago
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Product: Tech Evangelism → Tech Evangelism Graveyard
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Description
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