1732483 - pocket displays 403 error generated by cloudfront when VPN on

Status: NEW

(Pocket :: getpocket.com, defect)

Description

[helkav]

Attachment: pocket_403_cloudfront.jpg

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:93.0) Gecko/20100101 Firefox/93.0
Firefox for Android

Steps to reproduce:

viewed pocket list no problem then switched on VPN : IPVanish tried to reload and got the error as per attachment below
I have just switched my ISP to EE so I will also check with them if it's somehow being blocked by their router

Actual results:

403 error generated by cloudfront

Expected results:

normal viewing of pocket list

Comment 1

[helkav]

just had a try with switching off VPN allowing everything through UBlock then turning back on VPN seemed to fix it though I've no idea why. UBlock is pretty good at catching dodgy stuff so I don't like effectively disabling it for a site but hey ho

anyone else got a similar configuration because I find this a really wierd way to fix it

Comment 2

[helkav]

it gets wierder. I have 3 instances of forefox running - 1 is the dev version. the error has returned on all three and UBlock is letting everything through so it's not that. I will try safe mode and report back...

Comment 3

[helkav]

no safe mode didn't fix it

Comment 4

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Firefox::New Tab Page' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.

Comment 5

[helkav]

why has this been filed under new tab page? it should be under general or some category of pocket. my new tab page is working fine

Comment 6

[helkav]

(In reply to Release mgmt bot [:sylvestre / :calixte / :marco for bugbug] from comment #4)

The Bugbug bot thinks this bug should belong to the 'Firefox::New Tab Page' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.

I would assign category pocket but I can't seem to do it - anyone have instructions for me?

Comment 7

[helkav]

ok sorry ignore last post just looked it up in the docs

Comment 8

[BugBot [:suhaib / :marco/ :calixte]]

The severity field is not set for this bug.
:thecount, could you have a look please?

For more information, please visit auto_nag documentation.

Comment 9

[Scott [:thecount] Downe]

Hey, the category is close, I'm just going to make 1 more change, as it sounds like your issue is in the pocket website.

This should get the right people notified.