1733820 - Cannot login to walgreens.com

Status: RESOLVED WORKSFORME

(Web Compatibility :: Site Reports, defect)

Description

[qianshangshu_1997]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0

Steps to reproduce:

1. Open https://www.walgreens.com/login.jsp
2. Try to login with my own account

Actual results:

The webpage says: "We are sorry for the inconvenience, but this service is currently unavailable. Please try again later."

I tried with disabling Enhanced Tracking Protection and AdBlocking, but the problem persists

Expected results:

I should be able to login to my account

I tried with Chrome and Microsoft Edge (Chrome-based), both of them works just fine and don't have this problem

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Cloud Services::Server: Firefox Accounts' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.

Comment 2

[Oana Arbuzov [:oanaarbuzov]]

Thanks for the report, but I'm not able to reproduce the issue. I was able to sign into my account.
https://prnt.sc/26ngky5

Tested with:
Browser / Version: Firefox Nightly 98.0a1 (2022-02-02)
Operating System: Windows 10 Pro

qianshangshu could you try clearing cache/data/cookies, or use a clean profile, and check again? Also if there are any changes made to default settings of the browser (e.g. in about:config) please revert to the default settings.
If it still occurs could you also check the console logs and post a screenshot here?

Comment 3

[Ed]

Same issue for the past few months.
FF 101.0/Win7.
Same in safe mode, new profile, and new instance of FF with ETP disabled.
I have a ticket in, supposedly going to upper level support. Will keep updating here.

From the console:

Top of Header:
POST https://www.walgreens.com/profile/v1/login
Status 403 Forbidden
Version HTTP/2
Transferred 1.81 KB (291 B size)
Referrer Policy same-origin

Server response:
Access Denied
You don't have permission to access "http://www.walgreens.com/profile/v1/login" on this server.
Reference #18.b97e1ab8.1654469867.5b944346

Comment 4

[BugBot [:suhaib / :marco/ :calixte]]

Redirect a needinfo that is pending on an inactive user to the triage owner.
:denschub, since the bug has recent activity, could you have a look please?

For more information, please visit auto_nag documentation.

Comment 5

[Dennis Schubert [:denschub]]

As per comment 3, this is pending site action.

Comment 6

[Ed]

Update from Walgreens 6/17/22:

"Thank you for contacting walgreens.com customer service. We apologize for the difficulty experienced while using our website and have created case #: 17515755.We are still working on the technical error that you are experiencing.

Please note we are working very hard to fix the technical issue and we will advise you as soon as the issue is resolved."

Comment 7

[Oana Arbuzov [:oanaarbuzov]]

The issue still occurs.
https://prnt.sc/Xd2mSzm2Op21

Tested with:
Browser / Version: Firefox Nightly 103.0a1 (2022-06-20)
Operating System: Windows 10 Pro

Comment 8

[Ed]

Update from Walgreens 7/4/22. Getting nowhere fast:

"Upon further research, we can conclude that this isn't an issue on Walgreens.com. As per your screenshot it says on "this server" - This isn't Walgreen's server, this is the computer's server. A server is a computer or system that provides resources, data, services or programs to other computers, known as clients over a network.

I do apologize for any inconvenience. We have determined that this is an issue with your browser and not the walgreens.com website.

The “Access Denied” error appears when your browser uses different proxy settings or VPN instead of what's really set on your PC. Thus, when a website detects that there is something wrong with your browser cookies or your network, it blocks you and this is why you can't open it."

/////
I'm not using a VPN and FF proxy is set to none, as is System proxy. I tried various combinations of making them the same, to no avail.

Now trying on a new instance of FF, I'm getting 401 Unauthorized!

Comment 9

[Ed]

More info: as @qianshangshu_1997 mentioned, the problem was noted on FF v92.0. I tested on 91.0.2 portable and the problem didn't happen.
I also tested 91.9esr portable and the problem didn't happen. I updated to 91.11esr and the problem happened.

Comment 10

[Ed]

Update 7/1/2022 (now, because I discovered I had posted this on the wrong bug):
"I have reviewed your account with my IT team and we were not able to duplicate the issue. Have you checked the browser/device/OS permission settings?"

My reply:
"Exactly what permission settings? It's an intermittent problem on all FF
platforms, and I'm not the only one experiencing it.
See https://bugzilla.mozilla.org/show_bug.cgi?id=1733820."

But it now appears that the problem has resolved for me. What about you, @qianshangshu_1997?

Comment 11

[qianshangshu_1997]

I still cannot log in to walgreens.com, without tracking protection and ad block (FF 106.0.5).

I found one 403 Error on "POST https://www.walgreens.com/profile/v1/login?ru=/" with Inspect tool.

These problems are indeed intermittent. I had a similar problem before on pay-less.com, but on the latest one or two versions of FF, the problem just resolved by itself.

Comment 12

[qianshangshu_1997]

I just tested on my Edge, and the same POST returns 200 successfully.

So I tried the user agent switcher and used a user agent from Chrome 103, even with the ad blocker enabled, the Walgreens website let me in. The same POST returns 200 without a problem. I think the problem is definitely on Walgreens' side.

Comment 13

[Ed]

Undoubtedly.

Comment 14

[Raul Bucata]

We appreciate your report. I was not able to reproduce the issue.

Tested with:

Browser / Version: Firefox Nightly 111.0a1 (2023-01-19) (64-bit)
Operating System: Windows 10 PRO x64

Suggestion: Try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available) and extensions or use a clean profile, and check again? If there are any changes made to the default settings of the browser (e.g. in about:config) please revert to the default settings and try again. Also, have the required cookies been accepted for this page?