1733848 - Hangs loading Synology Download Center web page

Status: RESOLVED WORKSFORME

(Core :: Privacy: Anti-Tracking, defect, P3)

Description

[xyn19]

Attachment: Firfox page load hangs.png

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0

Steps to reproduce:

Just opening this page:

https://www.synology.com/en-us/support/download/DS120j#system

Actual results:

It hangs with a spinning circle forever, both regular and private browsing modes. All plugins disabled in private mode.

Expected results:

Load page and display results like Google Chrome does.

Comment 1

[Alice0775 White]

I can reproduce the issue in Firefox92.0.1, 93rc and Nightly94.0a1, 78esr Windows10 with new profile.
Disabling ETP seems to fix the issue.

Comment 2

[Marcela (Please NI request to Brindusa Tot)]

Hi xyn19!
I was unable to reproduce this issue on latest Nightly version 95.0a1 on Windows 10, but following comment 1, the web page was load successfully.
Could you please try to reproduce it by disabling the ETP and tell us your input? You can find more information here: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
Also, you can download latest Nightly from here: https://nightly.mozilla.org/ and retest this issue.
Thanks!

Comment 3

[Johann Hofmann [:johannh]]

Seems to be only in strict mode

Comment 4

[Thomas Wisniewski [:twisniewski]]

I'm not seeing this behavior in strict mode or private browsing anymore. I only see it with an add-on installed like uBlockOrigin.

As such, without further info this doesn't seem to be a Firefox issue, but rather one related to an add-on. Please let us know if that's incorrect, along with any more information to help us reproduce the issue! Until then, I'll close this issue as it's inactionable without further info, and has gone without any replies for a number of months now.