Closed Bug 1734518 Opened 4 years ago Closed 2 years ago

Printing problems after updating Firefox to 92.0.1, printer keeps spooling

Categories

(Core :: Printing: Output, defect)

Product:
Core
Component:
Printing: Output
Version:
Firefox 93
Type:
defect

Tracking

()

Status:
RESOLVED INCOMPLETE

People

(Reporter: dsthills, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/94.0.4606.71 Safari/537.36

Steps to reproduce:

Printers keep spooling, will not print out my emails in Gmail. Also cannot print out things that are allowed to be printed from the web, like recipes, nor a web page I want to print to read later. I am using a Toshiba Satellite laptop computer, with Windows 7 64-bit Home Premium version. The Firefox is the most recent version of Firefox which WAS 92.0.1. Now it has updated to 93.0 so I will try to print again to see if the problem is fixed.

Actual results:

The problem is NOT fixed in the new version 93.0 of Firefox. The email and the webpage (on a different website) both kept spooling and not printing. I have just now tried printing a new webpage after checking to see that the version of Firefox is now 93.0. However, the printing is still spooling. That is all I get.

Expected results:

The document should have printed. I have no problem printing emails in Gmail or printing webpages content using Chrome, or printing from Microsoft Office 365 Word.
But I cannot print from Firefox.

The Bugbug bot thinks this bug should belong to the 'Core::Printing: Output' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.

Component: Untriaged → Printing: Output
Product: Firefox → Core

The severity field is not set for this bug.
:mats, could you have a look please?

For more information, please visit auto_nag documentation.

Flags: needinfo?(mats)

What do you mean by "spooling"? The print spooler is the software component provided by the operating system that manages queuing and sending print jobs to printers. If Firefox has sent the print job to the spooler and then it fails, presumably it's the OS's spooler that's at fault?

Flags: needinfo?(MatsPalmgren_bugz) → needinfo?(dsthills)

A needinfo is requested from the reporter, however, the reporter is inactive on Bugzilla. Closing the bug as incomplete.

For more information, please visit BugBot documentation.

Status: UNCONFIRMED → RESOLVED
Closed: 2 years ago
Flags: needinfo?(dsthills)
Resolution: --- → INCOMPLETE
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