1735859 - Custom font display wrong

Status: RESOLVED DUPLICATE of bug 1803406

(Core :: Layout: Text and Fonts, defect)

Description

[Germán]

Attachment: Screenshot 2021-10-14 at 14.48.17.png

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:93.0) Gecko/20100101 Firefox/93.0

Steps to reproduce:

As you can see in the attached image, Firefox changes the font characters.

The only way I could solve it was disabling the option "Allow pages to choose their own fonts, instead of your selections above" but this is not how the custom fonts are visible.

I am a designer and I need to see them.

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Core::Layout: Text and Fonts' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.

Comment 2

[Germán]

(In reply to Release mgmt bot [:sylvestre / :calixte / :marco for bugbug] from comment #1)

The Bugbug bot thinks this bug should belong to the 'Core::Layout: Text and Fonts' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.

It's ok, no problem.
Thx!

Comment 3

[Jonathan Kew [:jfkthame]]

What are the "custom fonts" that are supposed to be used? Are these locally-installed fonts or webfont resources?

Can you provide an example of a page where you're having this problem?

Comment 4

[Germán]

From what I see it is the Roboto and I suppose it is a webfont.
It has already happened to me in other places, very few, but now I don't remember them. But I share the Google Slides document of the attached image.

https://docs.google.com/presentation/d/1uTTVKVvPQlXGv_Ru-fegujZaBO7esGPU/edit?usp=sharing&ouid=107378892369623845083&rtpof=true&sd=true

Comment 5

[Jonathan Kew [:jfkthame]]

It looks to me like there may actually be a Helvetica or Helvetica Neue font involved here, though it's hard to tell quite what Google Docs is doing. But it may be that there are conflicting versions of locally-installed fonts that are causing confusion.

Germán, can you check in Font Book.app and see if it reports any duplicates (particularly for Helvetica varieties...), and if so, resolve them by disabing/removing any obsolete versions so that only the standard fonts are present.

Comment 6

[Germán]

Hi Jonathan.
Thanks for your answer. I have tried to disable the Helveticas from the mac and it won't let me as they are from the system. :(

Today I entered a site and the same thing happened to me, I leave the link and a printscreen of how I see it.

Greetings,

https://www.apowersoft.es/grabar-telegram-call.html

Printscreen: https://ibb.co/pQ42Xbg

Comment 7

[BugBot [:suhaib / :marco/ :calixte]]

The severity field is not set for this bug.
:hiro, could you have a look please?

For more information, please visit auto_nag documentation.

Comment 8

[Daniel Holbert [:dholbert]]

jfkthame: do you think this was an instance of bug 1803406? Possibly it'd be fixed now that that's shipped?

Comment 9

[Daniel Holbert [:dholbert]]

Guessing that the answer to comment 8 might be "yes"... reporter, would you mind retesting this in Firefox 121 or newer (which have the possibly-helpful fix for bug 1803406) and see if you can still reproduce?

Comment 10

[Jonathan Kew [:jfkthame]]

Yes, I think it was very likely a case of bug 1803406, so hopefully it'll be resolved in Firefox 121.

Comment 11

[BugBot [:suhaib / :marco/ :calixte]]

Redirect a needinfo that is pending on an inactive user to the triage owner.
:jfkthame, since the bug has recent activity, could you have a look please?

For more information, please visit BugBot documentation.

Comment 12

[Jonathan Kew [:jfkthame]]

Resolving as a dupe of bug 1803406, per comments 8-10.

(Germán, if you are still seeing this problem in a current version of Firefox, please re-open the issue or file a new bug report - thanks!)