1738036 - Logo does not load for business accounts at mail.google.com with ETP set to STRICT

Status: RESOLVED WORKSFORME

(Core :: Privacy: Anti-Tracking, defect, P3)

Description

[Raul Bucata]

Attachment: Screenshot_93.png

"Environment:
Operating system: Mac OSX 10.15.6
Firefox version: :Firefox Nightly 94.0a1 (2021-10-27) (64-bit)

Preconditions:
ETP set to STRICT
Clean profile
Logged into a business Gmail account

Steps to reproduce:

1. Navigate to :https://mail.google.com/mail/u/0/#inbox
2. Observe the logo situated at the top right corner of the page

Expected Behavior:
The logo loads

Actual Behavior:
The logo does not load

Notes:

• Not reproducible with ETP set to STANDARD

• Works as expected using Chrome

• Screenshot attached

• With STRICT I get the reported result- broken logo- an img with a src of https://www.gstatic.com/images/icons/material/syste/1x/broken_image_grey600_18dp.png

• With STANDARD I get the expected result- actual logo- an img with a src of https://admin.google.com/u/0/ac/images/logo/gif?uid=117238952205309608504&service=google_gsuite

Comment 1

[Dennis Schubert [:denschub]]

Attachment: Screenshot showing the broken logo

So, I can reproduce this now as well (I don't know what I did, sadly). The troubling part is that it stays broken if I disable ETP, and even if I clear my caches and force-reload with ETP disabled.

Logging out an back in again resolved this issue. After that, the logo stayed there, even if I turn ETP back on. And now, even with ETP enabled, logging out and back in does not break the logo again. So I still have no STR for this... :(

Comment 2

[Selim Şumlu]

I can reproduce this on latest Nightly with ETP set to standard.

Disabling ETP, clearing the cache, restarting Nightly and logging out and back in did not solve the issue for me.

The solution mentioned in https://www.reddit.com/r/gsuite/comments/p4yuwo/google_logo_not_appearing_in_the_upper_right/ did not for work me either.

Comment 3

[Thomas Wisniewski [:twisniewski]]

The next time someone notices the logo is missing on their account and returns to this bug, I would like to ask to help us verify where that image is hosted. It's likely just being blocked because it's hosted on a CDN whick is considered to be a tracker.

One way to do this would be to temporarily disable ETP on that tab using the shield icon, letting the logo load, right-clicking on it, and inspecting it to find its URL in the developer tools. If we can verify that the logos are hosted on specific domains, we can at least confirm why they're being blocked.

If they're just considered trackers as expected, then at least we might be able to eventually show a placeholder for those images, and let users opt into allowing only them to be visible, while not allowing all potential tracked content.

Comment 4

[Selim Şumlu]

I've recently migrated to a new PC and I can't reproduce this anymore. But I should remind you that disabling ETP had no effect for me.

Comment 5

[Thomas Wisniewski [:twisniewski]]

Ah, thank you for letting me know (I missed the detail that it wasn't ETP-related in your case). It's entirely possible that it's related to another technology in Firefox, or even an add-on, so it may still be good to find out what's going on.

Comment 6

[Raul Bucata]

I can confirm that the issue is no longer reproducible. Upon performing account sign-in with my 2 Enterprise/Bussiness accounts, the logo is displayed as expected, regardless of the status of ETP.

Tested with:

Browser / Version: Firefox Nightly 102.0a1 (2022-05-03) (64-bit)
Operating System: Windows 10 PRO x64
Operating System: Mac OSX 10.15.6

Thomas, can we close this?

Comment 7

[Thomas Wisniewski [:twisniewski]]

Sure, thanks for confirming!