1739033 - Latest User Interface is corrupted after a while

Status: RESOLVED INCOMPLETE

(Thunderbird :: Mail Window Front End, defect)

Description

[Gordon Cummings]

Attachment: Mozilla Thunderbird main page problem.png

User Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/95.0.4638.54 Safari/537.36

Steps to reproduce:

Nothing to my knowledge

Actual results:

All the buttons and the test are artifacted. See the attached screen shot.

I shut down Thunderbird and restart and every thing is OK for a while but give it enough time, it will crash into this mode

Comment 1

[Gordon Cummings]

This started after the last update. Sometimes Thunderbird crashes all the way down when this artifact starts.

Comment 2

[Gordon Cummings]

Was Ver 91.2.1, Just updated to 91.3.0. We will see how it behaves.

Comment 3

[Magnus Melin [:mkmelin]]

Maybe try disabling hardware acceleration in the Thunderbird preferences.

Comment 4

[Gordon Cummings]

(In reply to Magnus Melin [:mkmelin] from comment #3)

Maybe try disabling hardware acceleration in the Thunderbird preferences.

I will see if 91.3.0 still does this then I will disable it.

I have noticed the last 4 or 5 releases use a lot more CPU resources than previous releases. I am only using the Email portion nothing else.

Comment 7

[Gordon Cummings]

Attachment: This is the composing screen. In a previous version after I restarted Thunderbird this would be fixed. Now it does not.

Comment 8

[Gordon Cummings]

Attachment: This is the about pop up.

Just more the video artifacts that are appearing with the Windows 32 bit platform.

Comment 9

[Richard Marti (:Paenglab)]

Have you tried to disable the hardware acceleration?

Comment 10

[Gordon Cummings]

(In reply to Gordon Cummings from comment #4)

(In reply to Magnus Melin [:mkmelin] from comment #3)

Maybe try disabling hardware acceleration in the Thunderbird preferences.

I will see if 91.3.0 still does this then I will disable it.

I have noticed the last 4 or 5 releases use a lot more CPU resources than previous releases. I am only using the Email portion nothing else.

I cannot find where hardware acceleration is located. Would you please advise.

With the latest release the video artifacts are getting worse.

Comment 11

[Richard Marti (:Paenglab)]

Preferences > General, then on bottom untick the "Use hardware acceleration when available".

Comment 12

[Gordon Cummings]

(In reply to Gordon Cummings from comment #4)

(In reply to Magnus Melin [:mkmelin] from comment #3)

Maybe try disabling hardware acceleration in the Thunderbird preferences.

I will see if 91.3.0 still does this then I will disable it.

I have noticed the last 4 or 5 releases use a lot more CPU resources than previous releases. I am only using the Email portion nothing else.

I cannot find where hardware acceleration is located. Would you please advise.

With the latest release the video artifacts are getting worse.

I just updated to the latest 32bit version . TB did not notify me there was an update. I found it looking for Hardware Acceleration.

Hardware acceleration WAS NOT CHECKED!

Comment 13

[Magnus Melin [:mkmelin]]

Does it work WITH hardware acceleration then? (Restart thunderbird after changing the pref)

Comment 14

[Wayne Mery (:wsmwk)]

(In reply to Magnus Melin [:mkmelin] from comment #13)

Does it work WITH hardware acceleration then? (Restart thunderbird after changing the pref)

Comment 15

[Gordon Cummings]

I now have version 91.10.0 (32-bit). The screens still get corrupted after a period of time after starting Thunderbird. I have this behavior with or without hardware acceleration. Windows 7 SR1

Comment 16

[Wayne Mery (:wsmwk)]

Perhaps 102 will be better? Give it a try in a couple weeks.