Locked out of email
Categories
(Cloud Services :: Server: Firefox Accounts, defect)
Tracking
(Not tracked)
People
(Reporter: max.a.xue, Unassigned)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:94.0) Gecko/20100101 Firefox/94.0
Steps to reproduce:
I am on a new computer, fresh firefox install. I tried to log into my firefox account using the "Sync and save data" button. I put in my email and password and tried to sign in. I also waited 24 hours as it said I should, but it still did not work.
Actual results:
I could not sign into my account. It said "
Sorry. We’ve locked your account.
The confirmation email we sent to <email> was returned and we’ve locked your account to protect your Firefox data.
If this is a valid email address, let us know and we can help unlock your account."
Expected results:
I should have been able to log into my account without any issues.
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Comment 1•4 years ago
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Hi there, it looks like Firefox Accounts received bounces from the email address associated with your Bugzilla account and I've cleared these bounces for you which should unlock your account. Could you please add accounts@firefox.com to your address book and try signing in again? Thanks!
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Updated•4 years ago
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Description
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