1739344 - Linux Mint distro build: about:support crashes (caused by non-default Mesa 21.2.0-devel. Fixed by downgrading to distro Mesa.)

Status: RESOLVED DUPLICATE of bug 1688999

(Core :: Graphics, defect)

Description

[sebasti1.mougel]

Attachment: support with gfx.x11-egl.force-disabled=true

Firefox crashes when opening about:support.
The problem is solved if gfx.x11-egl.force-disabled is true ; the support information in attachment is get with this parameter.

Comment 1

[sebasti1.mougel]

Attachment: crash report when gfx.x11-egl.force-disabled=FALSE

Comment 2

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Core::Graphics' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.

Comment 3

[Darkspirit]

Thanks for the report!
Please:

1. Open about:crashes, submit the crash report and copy its crash ID (bp-XXXXXXX) into this bug.
2. Look into your syslog if you can find possibly related entries with apparmor="DENIED".
3. Install mesa-utils-extra ($ sudo apt install mesa-utils-extra), copy the output of $ eglinfo and $ es2_info and paste it here.
4. Attach about:support from a Mozilla-built Firefox (or does it crash as well?):
   This command lets you open a temporary throwaway Firefox:
   $ pip3 install --user mozregression
   $ mozregression --repo mozilla-release --launch FIREFOX_94_0_RELEASE -a about:support
   (~/.local/bin/mozregression)

Comment 4

[sebasti1.mougel]

Attachment: eglinfo output

Comment 5

[sebasti1.mougel]

Attachment: es2_info output

Comment 6

[sebasti1.mougel]

Thanks for your answer.

1. crash-ID : bp-eb4d6a20-7eea-4a29-95f5-f54d70211105
2. There is no entries related with apparmor in syslog
3. see attachments
4. Mozilla-built Firefox also crashes :
   ~/.local/bin/mozregression --repo mozilla-release --launch FIREFOX_94_0_RELEASE -a about:support
   Last lines of output :
   0:15.67 INFO: Launching /tmp/tmpjjei1prg/firefox/firefox
   0:15.68 INFO: Application command: /tmp/tmpjjei1prg/firefox/firefox about:support -profile /tmp/tmp76tf8j6u.mozrunner
   0:15.68 INFO: application_buildid: 20211028161635
   0:15.68 INFO: application_changeset: feceab03c6ff8b7ce7e52e759ddb6a23b310a9e5
   0:15.68 INFO: application_name: Firefox
   0:15.68 INFO: application_repository: https://hg.mozilla.org/releases/mozilla-release
   0:15.68 INFO: application_version: 94.0

0:17.29 WARNING: Process exited with code 11

Comment 7

[Darkspirit]

Thanks!

(In reply to sebasti1.mougel from comment #4)

GBM platform:
amdgpu_device_initialize: amdgpu_query_info(ACCEL_WORKING) failed (-13)
amdgpu: amdgpu_device_initialize failed.

You have a broken driver. It could be a permission problem.

(In reply to sebasti1.mougel from comment #5)

GL_VERSION: OpenGL ES 3.2 Mesa 21.2.0-devel
GL_RENDERER: AMD RENOIR (DRM 3.42.0, 5.11.0-38-generic, LLVM 12.0.1)

(In reply to sebasti1.mougel from comment #6)

1. crash-ID : bp-eb4d6a20-7eea-4a29-95f5-f54d70211105

Linux Mint 20.2 (uma) seems to be based on Ubuntu 20.04 LTS (focal).
Would downgrading from Mesa 21.2.0-devel to your distribution-provided Mesa 21.0.3 help?

Comment 8

[sebasti1.mougel]

It is working with Mesa 21.0.3.
Mesa 21.2.0 was installed when i install latest (21.30) amdgpu driver ; uninstalling solve the problem.
Note : this don't fix "amdgpu: amdgpu_device_initialize failed." ; I don't find how to fix this, but it seems this is not the cause.

Comment 9

[Jim Blandy :jimb]

Can we consider this issue resolved? (Thanks, Darkspirit!)