1739386 - Open all attachments only open a part of them

Status: RESOLVED WORKSFORME

(MailNews Core :: Attachments, defect)

Description

[SEB]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:94.0) Gecko/20100101 Firefox/94.0

Steps to reproduce:

I clicked open all, or use Alt-M --(keys)--> open all

Actual results:

It only open 2 of the (any numbers) attachments

Expected results:

Opening of all attachments

Comment 1

[m.cazzola]

Adding info for the same problem:

Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Thunderbird/91.3.0

Same behaviour as SEB, in our office all 4 Thunderbirds started having this issue with 91.2.1 update last week.
Error occurs with more than 4 PDF or XLS files.

Comment 2

[SEB]

This problem also began here last week after an unwanted update ( = updates were set to be none automatic...)

Comment 3

[SEB]

The problem is still there after this morning update to 91.3.2 (32 bits)

Comment 4

[SEB]

The problem is still there after this morning update to 91.4.0 (32 bits)

Comment 5

[SEB]

Here, i'm going to explain why and how this defect is really a problem.

Let's say that you have received a mail with a certain number of pdfs attached to it and let's say that you have to treat all of them.

To open them in your favorite pdf viewer ( here it's foxit reader ), you did right click on the little attachment's staple right at the bottom of the mail.
Then, you have choosen : open all. Very simple and usual task.

Foxit opened the pdfs BUT (and YOU DID NOT NOTICE IT) it opened only 2 of the 6 pdfs that was attached to the mail!

Result : you think that you've treated all the mail and that your work is done correctly BUT not at all.

Wait a couple of days and somebody, a customer for example, is going to give you a charming call...

Fixing this is very important

I never had this problem before version 91

Thank you

Comment 6

[SEB]

I forgot to mention that i already tried to run thunderbird in safe mode ( with no extensions running) and the wrong behaviour still happens

Comment 7

[WaltS48 [:walts48]]

Set my Portable Document Format (PDF) Content Type to open them in my Document Viewer.

Sent an email with 6 PDF attachments from one account to another using Thunderbird 91.4.0 on Fedora 35 Workstation.

Clicked Open All and two of them opened, those were the first and last attachments to the email, the other four were ignored.

Reset Portable Document Type (PDF) to Preview in Thunderbird and all the attachments opened in PDF Viewer tabs.

Also tried with an email with 3 .jpg, one .wmv and one .wav file attached. It only opened one of the .jpg files, the WAV file, and the WMV file after being repeatedly asked what application I wanted to use, even with remember checked for each type of file.

Comment 8

[SEB]

This seems to be fixed with 91.4.1 !

Thank you very much !!!!!

Comment 9

[SEB]

Shall i change status to fixed ??

Comment 10

[Magnus Melin [:mkmelin]]

Thanks, we use worksforme when we don't what patch if any fixed it.