1740086 - Firefox renders page as empty.

Status: RESOLVED INVALID

(Firefox :: Untriaged, defect)

Description

[Mark Sapiro]

Attachment: Correct_result.png

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:94.0) Gecko/20100101 Firefox/94.0

Steps to reproduce:

Go to e.g., https://ridewithgps.com/routes/37954313

This issue occurs with both Firefox 94.0+build3-0ubuntu0.20.04.1 and Firefox 94.0.1 on Mac OSX

Actual results:

A blank page was returned. I wanted to attach a screenshot of this as Blank_Page.png, but it seems I can only attach one file.

Expected results:

The actual page should have been displayed as in the attached Correct_result.png from Chromium

Comment 1

[Mark Sapiro]

Attachment: Blank_Page.png

Adding the blank page screen shot.

Comment 2

[Negritas Sergiu, Desktop QA]

Hello! I have tried to reproduce the issue using firefox 94.0a1(2021-09-20) and 94.0.1 but unfortunately I wasn't able to do so under Ubuntu 20 and MacOS 10.15. Could you please answer the following questions in order to further investigate this issue?

1. Does this issue happen with a new profile? Here is a link on how to create one: https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles
2. Does this issue happen in the latest nightly? Here is a link from where you can download it: https://www.mozilla.org/en-US/firefox/channel/desktop/
3. Do you have any addons installed if so can you list them?

Thank you!

Comment 3

[Mark Sapiro]

I tried a new profile and the issue does not occur. I had previously tried clearing cache and that didn't help, but based on this hint I cleared cookies from the ridewithgps.com site and that solved my issue. Thanks for the hint and sorry for the noise.