1740809 - Clicking link navigates to blank page on a specific website (krakencommunityiceplex.com) with my Firefox profile

Status: RESOLVED WORKSFORME

(Web Compatibility :: Site Reports, defect)

Description

[Michael Comella (:mcomella) [NI reported issues only: ex-Mozilla]]

Steps to reproduce

• Visit https://www.krakencommunityiceplex.com/skating/learn-to-skate/adult-learn-to-skate/
• Click "Class schedule"

Expected result

In Safari, I navigate to https://member.dashplatform.com/#/online/kraken/programs/level/121?facility_ids=1&

Actual result

In my Firefox profile, I navigate to https://member.dashplatform.com/#/, which displays a blank page. When I use a fresh Firefox profile, I don't see this issue. I also don't see the issue in my work profile using Nightly v96.0a1.

Is this issue worth identifying the root cause of? If not, we can close. I'm concerned that I won't be the only user seeing issues like these. I tried disabling ETP, Privacy Badger, and HTTPSEverywhere within the add-ons but I still see the issue (my work profile that has those two extensions can load the page though).

I'm in FF v94.0.1 on macOS 11.6.

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Toolkit::Startup and Profile System' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.

Comment 2

[Michael Comella (:mcomella) [NI reported issues only: ex-Mozilla]]

This doesn't seem like a start up issue or one with the profile system – just with a specific Firefox setting I may have set – so I'm going to revert this.

Comment 3

[Raul Bucata]

Attachment: Screenshot at Feb 01 15-55-45.png

Comment 4

[Raul Bucata]

We appreciate your report. I was not able to reproduce the issue. Following the steps to reproduce, I am redirected to the correct page.

Tested with:

Browser / Version: Firefox Nightly 98.0a1 (2022-01-31) (64-bit)
Operating System: Mac OSX 10.15.6

Reporter, could please try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available) and extensions or use a clean profile, and check again? If there are any changes made to the default settings of the browser (e.g. in about: config) please revert to the default settings and try again. Also, have the required cookies been accepted for this page?

Comment 5

[Michael Comella (:mcomella) [NI reported issues only: ex-Mozilla]]

I can no longer reproduce the issue on the profile I originally reproduced this issue on.