Closed Bug 1742412 Opened 3 years ago Closed 3 years ago

SMTP server entries disappearing from Account Settings

Categories

(Thunderbird :: Account Manager, defect)

Thunderbird 91
Unspecified
All
defect

Tracking

(Not tracked)

RESOLVED DUPLICATE of bug 1731518

People

(Reporter: epp, Unassigned)

Details

Attachments

(2 files)

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:94.0) Gecko/20100101 Firefox/94.0

Steps to reproduce:

Access Account Settings/Outgoing Server (SMTP).

Actual results:

Thunderbird intermittently does not list all of the SMTP server entries on the Account Settings screen. Using Thunderbird 91.3.1 (Linux x86_64). I discovered this when Thunderbird is first launched when the system comes up from a cold boot (overnight). If Thunderbird is eventually closed and reopened, it then lists all of the SMTP servers. Up to now, when this occurs, there have been no issues sending e-mails. Screenshots are attached.

Expected results:

The Outgoing Server (SMTP) setting should be displaying all of the SMTP server entries.

Comment on attachment 9251901 [details]
Screenshot showing all entries

This screenshot shows some of the entries, from the complete list.

Comment on attachment 9251902 [details]
Screenshot showing missing/other entries

This screenshot shows missing entries.

This issue is also present in Thunderbird 91.3.2, same behavior as shown in Comment 1.

I'm having the same problem & I'm on Win 7, so it's not a Linux issue.

In fact, I did the "exit" trick that Edward suggested in the forum & it worked, they all came back & now today there's even less there than there was before the trick (sigh).

Please fix. That's scary.

OS: Unspecified → All

yup, I'm seeing this in Daily, 97.0a1 (2021-12-17). MacOS Intel

see also bug 1731518; dupe?

Status: UNCONFIRMED → NEW
Ever confirmed: true

(In reply to Calum Mackay from comment #6)

yup, I'm seeing this in Daily, 97.0a1 (2021-12-17). MacOS Intel

see also bug 1731518; dupe?

Undoubtedly

Status: NEW → RESOLVED
Closed: 3 years ago
Resolution: --- → DUPLICATE
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