User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.1) Gecko/20020827 Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.1) Gecko/20020827 We can't get Mozilla to read pdf files reliably. We've tried this with Mozilla 0.999 and also version 1.1. When one clicks on a pdf file, Mozilla follows plugger and starts acroread. With version 0.999, after acroread comes up, no file is visible in it. With version 1.1, it usually works, but sometimes it doesn't. Acroread starts, there is the file appears briefly on the screen and then is replaced by a blank screen with the message below that the plugin is starting. When /etc/pluggerrc is modified by putting the line for xpdf before the one for acroread, both versions of Mozill appear to work properly. This may also affect other plugins. One of my colleagues has just removed the plugger package and adds applications as needed. It impacts seriously on the usefulness of Mozilla. It seems that it may be a problem not specifically with Mozilla but with how it interacts with plugger. Reproducible: Always Steps to Reproduce: 1.click on a pdf file at a web site 2. 3. Actual Results: As noted above, either acroread comes up without any file showing, or after a brief appearance of the file, the screen goes blank and nothing happens. Expected Results: It should have brought up acroread with the desired file showing.
What version of plugger ? What version of acroread ? What version of xpdf. I don't see any of the issues mentioned with plugger 4.0, acroread 5.0 and xpdf 1.0.1 and mozilla cvs 20021015 on Linux.
On one of the machines this was observed on Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.1) Gecko/20020827 plugger 4.0-6 Acrobat 4.0 There was no problem with xpdf, but the version was 1.00-3 I will try to install Acrobat 5.0 to see if the problem persists.
If you download that PDF file, can you open it in that version of acroread?
1. The problem doesn't seem to arise with Acrobat 5. 2. It shows up with Acrobat 4, but only when used as a plugin. It doesn't show up if the file is downloaded and acroread is invoked directly.
If you use the current supported version of Acroread it works - correct? If that is the case, then I would like to mark this bug as WFM in that the current supported product from Adobe functions correctly.
As best I can tell, it still doesn't work properly with Acrobat 5.0 and Mozilla version 0.999, which is what is distributed with RedHat 7.3. But it does appear to work with Mozilla 1.1. I think RedHat hasn't been distributing Mozilla 1.1 because it isn't consistent with some other components of RH 7.3 such a galeon, but I'm not sure. I conjecture that there may in fact be an ongoing problem which is just masked somehow in the latest releases, but I can't prove it.
there is a 5.0.6 release for linux -- can you please try that version if you do not have that loaded http://download.adobe.com/pub/adobe/acrobatreader/unix/5.x/linux-506.tar.gz
no answer after comment#5