Open Bug 1746617 Opened 8 months ago Updated 5 months ago

Crash in [@ msaud32_divx.acm@0x52170] (crash when alerting on new messages?)

Categories

(Thunderbird :: General, defect)

Thunderbird 91
x86
Windows 10
defect

Tracking

(Not tracked)

People

(Reporter: wsmwk, Unassigned)

References

(Blocks 1 open bug)

Details

(Keywords: crash)

Crash Data

All crashes are version 91. Several versions of Windows 10, but not the newest Version 21H2 (November 2021 Update). But that might be because that arrived after crash-stats stopped accepting TB crashes.

50% of crashes are <60 seconds uptime

Crash report: https://crash-stats.mozilla.org/report/index/bf3244e0-d463-4faa-87c6-c80210211109

Reason: EXCEPTION_ACCESS_VIOLATION_EXEC

Top 10 frames of crashing thread:

0 msaud32_divx.acm msaud32_divx.acm@0x52170 
1 msaud32_divx.acm msaud32_divx.acm@0x4f194 
2 msaud32_divx.acm msaud32_divx.acm@0x4f1ce 
3 msaud32_divx.acm msaud32_divx.acm@0x50279 
4 msaud32_divx.acm msaud32_divx.acm@0x50279 
5 msaud32_divx.acm msaud32_divx.acm@0x4f1ce 
6 msaud32_divx.acm msaud32_divx.acm@0x4dfff 
7 msaud32_divx.acm msaud32_divx.acm@0x4dfff 
8 ntdll.dll LdrxCallInitRoutine 
9 msaud32_divx.acm msaud32_divx.acm@0x4dfff 

p.s. this is #10 crash for Windows systems for Thunderbird 91.*, if one excludes shutdown crashes.

Severity: S2 → S3
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