1748892 - Non blocking, i.e. non modal warning and errors option

Status: RESOLVED INCOMPLETE

(Thunderbird :: Mail Window Front End, defect)

Description

[Shula Amokshim]

Attachment: screenshot

User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.110 Safari/537.36

Steps to reproduce:

There are many modal popups. e.g.

1. When gmail requires web login. This can happen when a @gmail.com account holder is moving to another city, another wifi, different browser, etc.
   ->> 2 modal pop-ups.

2. when TB re-sends an email, but the server is not available (e.g. offline mode, bad network, etc.)

3. When an account password has changed.

Actual results:

Modal popup forces me to stop whatever i'm doing, find the modal popup, and click it.

Expected results:

non modal messages: For example:

1. warning banner: a possibly red stripe on top of the window, under the toolbar, stating the last warning.

2. a side or bottom applet / region with error messages.

3. a non intrusive system notification.

4. different background color for the relevant window(s).

5. settings in about:config or in TB options to disable modality in ALL modal popups.

Comment 1

[Shula Amokshim]

This problem prevents from working offline.

There are cases where, due to a bug, or network shortage, the reported warning cannot be solved;

Or the account is inactive, or network is unavailable;

I am keeping closing popups constantly when I'm working with TB.

I have 10 accounts, other people have more. So the problem mutiplies itself.

Comment 2

[Wayne Mery (:wsmwk)]

You are using version 91?

Comment 3

[Anje]

It would seem you have alot of network/internet disruption.
Do you have the Account Settings > Server Settings set up to check messages every X minutes and Automatically download new messages?
Perhaps it may work better for you if you do it manually - meaning uncheck those settings. I'm thinking of a workaround.
If you perform a check and download messages and then go into Offline mode, you should not get any pop ups.
All emails you send out will use 'Send Later' and sending can occur when you go back to online mode.

when TB re-sends an email, but the server is not available (e.g. offline mode)

Thunderbird does not offer 'Send' when in 'Offline' mode only 'Send Later' which saves in the Outbox folder.
Offline mode is when internet access is not available which is not the same as server not available.

When an account password has changed.

You would expect that to occur if the person had not updated the modified password in Thunderbird.
Suggest you advise people, if they update their gmail password in the gmail webmail account then they should update the stored password in Thunderbird else they will get a prompt when they manually request to Get Messages or when account uses the auto settings to check for mail.
So you can control that occurrance of the pop up.

I notice you use POP - do all your associates use POP ?
I assume you use Authentication Method: 'Normal Password' .
But do you use the gmail normal password for the account OR have you set up 2 step verification and use an app generated passcode?

If 'Normal Password' then you are also using the gmail settings 'less secure apps' option. In which case gmail may choose to deliberately block you on occasions - if you move about or just have not logged on to webmail for a while etc.

Try using the gmail 2 step authentication and app generated passcode instead of Normal Password to see if this reduces the instances of gmail blocking.

Comment 4

[Wayne Mery (:wsmwk)]

Reporter, do you still see this issue when using version 102?

Comment 5

[Phoenix]

Resolved per whiteboard