Open Bug 1749178 Opened 3 years ago Updated 1 year ago

Crash in [@ shutdownhang | NtSetInformationFile] via nsFolderCompactState::CleanupTempFilesAfterError after deleting messages or emptying trash

Categories

(Thunderbird :: General, defect)

x86
All
defect

Tracking

(thunderbird_esr115 affected)

Tracking Status
thunderbird_esr115 --- affected

People

(Reporter: wsmwk, Unassigned)

References

Details

(Keywords: crash)

Crash Data

somewhat rare, but there are other signatures with nsFolderCompactState::CleanupTempFilesAfterError on the stack.

Crash report: https://crash-stats.mozilla.org/report/index/71719474-98c2-4926-b9e5-e5f280211109

MOZ_CRASH Reason: Shutdown hanging at step xpcom-will-shutdown. Something is blocking the main-thread.

Top 10 frames of crashing thread:

0 ntdll.dll NtSetInformationFile 
1 KERNELBASE.dll DeleteFileW 
2 xul.dll nsLocalFile::Remove xpcom/io/nsLocalFileWin.cpp:2310
3 xul.dll nsFolderCompactState::CleanupTempFilesAfterError comm/mailnews/base/src/nsMsgFolderCompactor.cpp:92
4 xul.dll nsFolderCompactState::~nsFolderCompactState comm/mailnews/base/src/nsMsgFolderCompactor.cpp:65
5 xul.dll nsFolderCompactState::~nsFolderCompactState comm/mailnews/base/src/nsMsgFolderCompactor.cpp:907
6 xul.dll [thunk]: virtual unsigned long __stdcall mozilla::AccessibleCaretEventHub::Release 
7 xul.dll nsImapMockChannel::Close comm/mailnews/imap/src/nsImapProtocol.cpp:8867
8 xul.dll nsImapCacheStreamListener::OnStopRequest comm/mailnews/imap/src/nsImapProtocol.cpp:8787
9 xul.dll nsInputStreamPump::OnStateStop netwerk/base/nsInputStreamPump.cpp:636

(In reply to Wayne Mery (:wsmwk) from comment #0)

somewhat rare, but there are other signatures with nsFolderCompactState::CleanupTempFilesAfterError on the stack.

for example

Whiteboard: [rare]

bp-ae120ea1-177c-4dd0-8686-242830230814 version 115

This crash doesn't rank in the top 300 for version 115

(In reply to Wayne Mery (:wsmwk) from comment #2)

bp-ae120ea1-177c-4dd0-8686-242830230814 version 115

This crash doesn't rank in the top 300 for version 115

But it does now - ranks ~50

bp-a6fdcaea-6e3a-4300-a9d8-47ae70231123
user emptied trash several times and had left TB open

Most crash comments are similar, and also state user did not initiate shutdown

Severity: S4 → S3
OS: Windows 10 → All
Summary: Crash in [@ shutdownhang | NtSetInformationFile] via nsFolderCompactState::CleanupTempFilesAfterError → Crash in [@ shutdownhang | NtSetInformationFile] via nsFolderCompactState::CleanupTempFilesAfterError after deleting messages or emptying trash
Whiteboard: [rare]
See Also: → 1863599
See Also: → 1869297
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