Closed Bug 1749195 Opened 3 years ago Closed 3 years ago

Unblock account

Categories

(Cloud Services :: Server: Firefox Accounts, defect)

Product:
Cloud Services
Component:
Server: Firefox Accounts
Version:
Firefox 95
Type:
defect

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: leekeer, Unassigned)

Details

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:95.0) Gecko/20100101 Firefox/95.0

Steps to reproduce:

Logged in to the Firefox sync account

Actual results:

Got a message:
"I'm sorry. We have blocked your account.
The email confirmation we sent to the mail was returned, so we have blocked the account to protect your Firefox data.
If this is a valid email address, let us know, and we will help you unlock your account."

Expected results:

Please unblock the email that is linked to my current profile

It looks like Firefox Accounts received bounces from your email address and I've cleared these bounces for you which should unlock your account. Could you please add accounts@firefox.com to your address book and try signing in again? Thanks!

Status: UNCONFIRMED → RESOLVED
Closed: 3 years ago
Resolution: --- → FIXED
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