Open Bug 1749396 Opened 3 years ago Updated 3 years ago

[macOS] Cracking sound as soon as Firefox is started

Categories

(Core :: Audio/Video, defect, P3)

Firefox 95
defect

Tracking

()

People

(Reporter: Nomis101, Unassigned)

Details

I have a very annoying issue with Firefox 95 on macOS. If I listen to music with Apple Music (or any other application), the sound start to crackle and pop as soon if I start Firefox. The crackling stops if I either stop the music playback or if I exit Firefox. The crackles are very loud, so it very much disturbs listening to music.

MacBook Pro (16 Zoll, 2019), macOS 12.1

If you need any additional information, please let me know.

Thanks for the report!

A few things to check first:

  1. Does this happen in troubleshoot mode as well? This can rule out issues with your profile or add-ons
  2. Does this happen with the latest release version (96)? What about nightly?
  3. Is this a regression? That is, does it happen with older versions too, or did it start when you upgraded to 95? If it's a regression, the most helpful thing would be to use mozregression to figure out what change broke this
Flags: needinfo?(Nomis101)
Severity: -- → S4
Priority: -- → P3
  1. This did not change anything
  2. With 96 and nightly, the situation is much improved. The crackle reduce to one crackle per minute (instead of 20-30 per minute)
  3. I need to test with older versions to make sure. Will report back.
Flags: needinfo?(Nomis101)

How much older versions do I need to test back? I've tested now back until Version 88 and they all crackle more or less.

It sounds like it's not a recent regression, unfortunately. That implies that it's something fairly particular to your setup, or else we'd expect to see a bunch of reports. Paul, any suggestions for further troubleshooting here?

Flags: needinfo?(padenot)

I'm following on a ticket with Apple on this, apparently there's significant regressions in macOS 12.1.

Reporter, do can you attach a copy of the "raw" info you can find when typing about:support here? I'm in particular interested in any audio device you might have attached to the machine that exhibits the problem.

Flags: needinfo?(padenot) → needinfo?(Nomis101)

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{
"preferenceName": "network.cookie.sameSite.schemeful",
"value": false,
"previousValue": true
}
],
"enrollmentId": "bd744272-73a2-417f-ae61-d1f6ec461264"
}
],
"prefStudies": [],
"nimbusExperiments": [],
"remoteConfigs": []
}
}

Flags: needinfo?(Nomis101)
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