Article is not listed in localization dashboard
Categories
(support.mozilla.org :: Knowledge Base Software, defect)
Tracking
(Not tracked)
People
(Reporter: kiki, Unassigned)
References
Details
Artist bring me to this issue where a certain article couldn't be found from German localization dashboard. I checked on Indonesian dashboard and the same thing happen. The article is https://support.mozilla.org/en-US/kb/keyboard-shortcuts-firefox-ios. We don't know if this is the only article affected, or if we have more things like this.
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Comment 1•4 years ago
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Just to add to make it easier to check, here's the Indonesian dashboard for Firefox for iOS: https://support.mozilla.org/id/localization/most-visited-translations?product=ios
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Comment 2•4 years ago
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Shouldn't support articles be in the "How to" or "Troubleshooting" category?
https://support.mozilla.org/en-US/kb/keyboard-shortcuts-firefox-ios/history shows that the article is in the "Navigation" category. Most of those articles are no longer maintained but a few Navigation articles that haven't been archived are listed here: https://support.mozilla.org/en-US/contributors/kb-overview?category=50
I found bug 939832 which says, We don't have navigation articles in the overview anymore.
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Updated•4 years ago
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Comment 3•4 years ago
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Aah, that might be the case. Let me try to move the category.
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Comment 4•4 years ago
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That do the trick! Now I can see the article from Indonesian dashboard. Thanks, Alice!
I wonder if we should just move the remaining article and archived the category from the list altogether.
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Comment 5•4 years ago
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(In reply to Kelimutu [:kiki] from comment #4)
That do the trick! Now I can see the article from Indonesian dashboard. Thanks, Alice!
I wonder if we should just move the remaining article and archived the category from the list altogether.
I would just move these two support articles to the "How to" category and leave the others where they are (I'll cc Fabi since she created the two articles):
https://support.mozilla.org/en-US/kb/autocomplete-web-addresses-url-bar-firefox-klar-io
https://support.mozilla.org/en-US/kb/tracking-protection-firefox-klar-ios
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Comment 6•4 years ago
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I'll resolve this bug as "worksforme"
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Comment 7•4 years ago
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The only thing that remains is a placeholder article from Fabi. I've pinged her as well to move or remove the article instead if it's not needed. So I think we're good here.
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Comment 8•4 years ago
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Kiki, Did you move the Navigation articles to different categories or did Fabi?
I remembered that the Navigation articles at https://support.mozilla.org/en-US/contributors/kb-overview?category=50 used to include the article, Get community support ... which is now in the "How to Contribute" category. I suppose that's OK but I think that the move should be documented in the article discussion. See this past discussion: https://support.mozilla.org/en-US/kb/get-community-support/discuss/8528
I also remembered that https://support.mozilla.org/en-US/kb/no-crash-report-available-report-id/ was one of those "Navigation" category articles and it was moved to "How to". I moved it back to "Navigation" since it should not be searchable and then I archived it - see https://support.mozilla.org/en-US/kb/no-crash-report-available-report-id/discuss/6558
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Comment 9•4 years ago
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(from comment #8)
Kiki, Did you move the Navigation articles to different categories or did Fabi?
I remembered that the Navigation articles at https://support.mozilla.org/en-US/contributors/kb-overview?category=50 used to include the article, Get community support ... which is now in the "How to Contribute" category. I suppose that's OK <snip>
Was that article moved from "Navigation" to "How to contribute" so that it would show up in localization dashboards or for some other reason? I found bug 645546 which links to https://github.com/mozilla/kitsune/commit/96a9bf11a6b4fd48f8add5022ac21d9ce99db3a2
... It looks to me that only categories 10, 20 and 60 ( Troubleshooting, How to and Templates) would appear. Templates is another issue as far as the KB dashboard is concerned - see bug 1115815 which is still open.
In any case, from what I can figure, "How to contribute" (category 30) articles also don't appear in the localization dashboard. Can you check that?
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Updated•4 years ago
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Comment 10•4 years ago
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Kiki, Did you move the Navigation articles to different categories or did Fabi?
It was me, yes. For the Get Community Support, I moved it because I want to clear up things that don't belong in Navigation. But after reading the context from the article discussion, I decided to move it back.
For the "How to contribute" article that don't appear in localization dashboard, do we have a bug report already?
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Comment 11•4 years ago
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(In reply to Kelimutu [:kiki] from comment #10)
For the "How to contribute" article that don't appear in localization dashboard, do we have a bug report already?
I don't know of a bug for "How to Contribute" (category 30) articles but there's an open bug filed by Joni for Administration (category 40) articles: Bug 1395242
I was actually asking you if you or anyone else noticed whether "How to Contribute" articles appear in the localization dashboard or not. Here is a list of those articles (many are pending review or include "Needs Update" comments):
https://support.mozilla.org/en-US/contributors/kb-overview?category=30
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Updated•2 years ago
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Description
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