175030 - Mozilla displays only blank page when accessing specified URL

Status: RESOLVED WORKSFORME

(SeaMonkey :: General, defect)

Description

[Paul Koloszar]

Repeated attempts at accessing this page with Mozilla versions 1.2a and 1.2b
yield only blank page as result.

Full page content shows up  for Netscape 4.79.

Comment 1

[Greg K.]

Paul, can you reproduce this problem using another Mozilla user profile?

WorksForMe using FizzillaCFM/2002101612 on 10.1.5.

Comment 2

[Paul Koloszar]

Greg,

sorry but I am new at this. How do I go about looking at the page with another
Mozilla user profile?

Comment 3

[Greg K.]

Launch the Mozilla Profile Manager file rather than the Mozilla application.

Comment 4

[Paul Koloszar]

Okay, works in another profile. I believe I have traced the problem down to the
old prefs.js file. Any thoughts on how I might fix that? I haven't been able to
get at mail accounts when I make the new profile. Sure, I can recreate the basic
account information, but don't know how to get at the old mail.

Comment 5

[Greg K.]

Paul, it's of more interest to us to determine what, if anything, in your old profile is wrong rather 
than getting it working again. It's a bug report, not technical support.

Try deleting the cache folder from the old profile and test again (using the old profile).

Comment 6

[Paul Koloszar]

Apologies. I thought the seemingly corrupted prefs.js was the problem, as I
could replicate the problem in a new profile when I transferred the prefs.js
file to new profile. Guess I should have mentioned that. Sorry.

Deleted cache. Still no homedepot.com.

Comment 7

[Bill Mason]

WFM in build 2002102814 PC/Win98.
If it is working in a new profile per comment 4, this is not a TE bug.

Comment 8

[Frankie]

Paul, glad your new profile is working. If you still have that old corrupt
prefs.js file, you could attach it to this bug.