Tbird runs at 20% or more of CPU and hangs... and brings my machine down with it.
Categories
(Thunderbird :: General, defect)
Tracking
(Not tracked)
People
(Reporter: jeffisontheroad, Unassigned)
Details
Attachments
(1 file)
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651.11 KB,
image/jpeg
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Details |
what is tbird doing.jpg
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:97.0) Gecko/20100101 Firefox/97.0
Steps to reproduce:
I went to click on a message.
Actual results:
I went to click on a message and Tbird hung "loading message", grabbed 20% of my CPU, decided it was "not responding" and stayed there rendering my computer unusable. Even a force quit via the Task Manager took more than 20 minutes. This also affected Firefox and I had to force-quit that as well. Any other open programs were unusable until both had quit but operated normally afterward.
Expected results:
The message should have displayed.
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Comment 1•4 years ago
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Thunderbird Memory usage does not seem to be excessive. However, your screen shot does not show the system's total memory usage.
Has this happened again since the first incident / Is this a one-off?
If multiple occurrences, Please start Windows' in safe mode with networking enabled
win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
(In reply to Wayne Mery (:wsmwk) from comment #1)
Thunderbird Memory usage does not seem to be excessive. However, your screen shot does not show the system's total memory usage.
Has this happened again since the first incident / Is this a one-off?
If multiple occurrences, Please start Windows' in safe mode with networking enabled
win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
It happened twice. Each time I was trying to open a message in the same folder, a folder which has given me grief in the past. If it happens again I will do as you suggest.
A few months ago TB did something horrible while compacting my folders and I lost thousands of messages. They were still listed and all had the proper headings but the message bodies were - all the same.... that was harsh. Ever since then my Google IMAP folders have been spotty and difficult and the above problem occurred attempting to open one of them. I have tired various 'approved' methods of correcting this but none worked. Deleting messages seemed to do the trick but like I said, that was harsh. I've been using TB since I switched over from Eudora... yeah, I'm that old.
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Comment 3•3 years ago
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What antivirus are you using?
(In reply to Wayne Mery (:wsmwk) from comment #3)
What antivirus are you using?
Malewarebytes but this issue has been 'resolved' in that I've been able to trace it back to an IMAP account that was doing strange things. This happens once in a while but in this case it was massive and I lost thousands of messages trying to clear it up.
TB wasn't marking the ends of incoming messages and thus they were running together as one making a single text message appear as an 11 meg file. Multiply that over hundreds of messages and when my computer told me I had run out of disk space(!) I found the trouble within TB.
I spent a week clearing that up and it's not. And just this morning I had a similar thing happen in a different Gmail IMAP account and I'm convinced it's a plot to drive me mad.
(In reply to Wayne Mery (:wsmwk) from comment #5)
Still messing up?
No, as stated in the above comment. Now TB just does some other weird thing like take a while to redraw a message list window if I delete a message. But I can deal with that. It was the IMAP issues (above) that has been resolved, at least for now.
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Comment 7•3 years ago
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Running the latest beta, I do not see this issue on my side. TB 101b2 running flawlessly here.
Roland
(In reply to nk2u@comcast.net from comment #7)
Running the latest beta, I do not see this issue on my side. TB 101b2 running flawlessly here.
Roland
When I first click over to a message window (right side where messages are listed) and delete a message, the window goes blank for a moment before re-populating with the list of messages. This is new, a few betas back, but after the latest upgrade it's much better than it was.
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Comment 9•3 years ago
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Thanks for the updates
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