Closed Bug 1751650 Opened 3 years ago Closed 3 years ago

frequent system, keyboard and mouse lock

Categories

(Core :: Widget: Gtk, defect)

Product:
Core
Component:
Widget: Gtk
Version:
Firefox 91
Type:
defect

Tracking

()

Status:
RESOLVED INCOMPLETE

People

(Reporter: ronblanshi, Unassigned)

Details

User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) QtWebEngine/5.15.2 Chrome/83.0.4103.122 Safari/537.36 Konqueror (WebEnginePart)

Steps to reproduce:

Open 5 windows instances, not tabs, but 5 windows. This is repeatable, but it will frequenly lock up the system screen for no apparent reason. However, if started in troubleshooting mode, it works fine up to 10 windows open with no problems. I have tried disabling all addons, but this does not fix the probelm.

Actual results:

On the 4th instance of a new window (5th window total), the mouse moves, but using mouse clicks and keyboard entry fail. One cannot even use function keys to exit to another console to force a controlled shut down. Nothing works on the screen. Can only reset by forcing the power off. I have tried in in both Plasma and GNOME desktop environments, same results. Walked off for 30 minuites once, but it never recovered. Even when the screen is small, the entire desktop is completely locked. Sometimes, one can attempt to kill the process with a system manager. but that ultimately fails also.

Expected results:

Should continue to work fine. This creates a dangerous situation. I have lost files because of this serious problem. I am using Debian 11 and do not dare use firefox until resolved. I am considering attempting to load a newer version, but this is what comes from Debian.

The Bugbug bot thinks this bug should belong to the 'Core::Widget: Win32' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.

Component: Untriaged → Widget: Win32
Product: Firefox → Core
Component: Widget: Win32 → Widget: Gtk

Thanks for the report! Please open about:support in your Firefox address bar, click on "Copy text to clipboard" and paste it here.

(In reply to Darkspirit from comment #2)

Thanks for the report! Please open about:support in your Firefox address bar, click on "Copy text to clipboard" and paste it here.

I do apologize, but shortly after reporting this bug, I was forced to rebuild a new system. After reinstalling Firefox, the bug did not reappear.

Status: UNCONFIRMED → RESOLVED
Closed: 3 years ago
Resolution: --- → INCOMPLETE
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