Closed Bug 1752579 Opened 4 years ago Closed 2 years ago

Printing 4x6 inch label is printing smaller than 4x6

Categories

(Core :: Printing: Output, defect)

Firefox 96
defect

Tracking

()

RESOLVED INCOMPLETE

People

(Reporter: mrpcweb, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:96.0) Gecko/20100101 Firefox/96.0

Steps to reproduce:

When printing a 4x6 inch shipping label from the Wordpress dashboard to a Zebra label printer, the label that prints is smaller than 4x6.

Actual results:

The label that prints is smaller than the maximum available size for the print.

Expected results:

The label should print at the full label size of 4 x 6 inches.

The Bugbug bot thinks this bug should belong to the 'Core::Printing: Output' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.

Component: Untriaged → Printing: Output
Product: Firefox → Core

Do you have a website or file that repros this somehow? I wonder if the page is using @page { margin } or so.

Flags: needinfo?(mrpcweb)

This could also be caused by the printer reporting somewhat large unwriteable margins.

Google Chrome browser does not have this output issue. I suppose I can get page source before the end-user initiates a print.

Flags: needinfo?(mrpcweb)

The severity field is not set for this bug.
:jfkthame, could you have a look please?

For more information, please visit auto_nag documentation.

Flags: needinfo?(jfkthame)

Is it possible to save an example page that exhibits this problem as a file and attach here for investigation? Or is there a way we can try to reproduce this? I'm not familiar with "the Wordpress dashboard", printing shipping labels, etc., but that sounds like it's functionality of an e-commerce site of some kind...

Severity: -- → S3
Flags: needinfo?(jfkthame) → needinfo?(mrpcweb)

Clear a needinfo that is pending on an inactive user.

Inactive users most likely will not respond; if the missing information is essential and cannot be collected another way, the bug maybe should be closed as INCOMPLETE.

For more information, please visit auto_nag documentation.

Flags: needinfo?(mrpcweb)

Closing INCOMPLETE due to lack of a testcase that reproduces this. We can reopen if folks find reliable steps-to-reproduce.

Status: UNCONFIRMED → RESOLVED
Closed: 2 years ago
Resolution: --- → INCOMPLETE
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