1754307 - Will not accept my password

Status: RESOLVED INVALID

(Thunderbird :: Untriaged, defect)

Description

[Jim Meyer]

Attachment: Thunderbird problem.PNG

Steps to reproduce:

I was using Thunderbird to receive incoming mail and, without warning, Thunderbird started asking me to enter my password for IMAP.aol.com. I did not change the password. My phone and my laptop still have access to the email account.

I was prompted to Retry or Enter New Password or Cancel. None of these options allowed me to receive or send mail.

I shut down Thunderbird and restarted it, but the problem continued.

At the upper left-hand corner, the dot that goes back and forth never stops.

I am running release 91.5.1 "You are currently on the release update channel."

Actual results:

Nothing that I knew I did.

Expected results:

I should have been able to continue to use Thunderbird.

I am a long time Thunderbird user and never had a problem until now.

Comment 1

[Magnus Melin [:mkmelin]]

I think AOL may not be allowing password login anymore? Change the authentication method to OAuth2 and it should work.

Comment 2

[Magnus Melin [:mkmelin]]

For support, please refer to https://support.mozilla.org/products/thunderbird

Comment 3

[Jim Meyer]

I changed to the recommended authentication setting,OAuth2, and Thunderbird went out to the server and brought in the latest mail. However, when I tried to reply to an email the same message appeared. It did not accept either Reply or Enter New Password. I can access my email through Firefox at aol.com.

Of course, I like to use Thunderbird-unique features like tagging email messages.

Comment 4

[Magnus Melin [:mkmelin]]

You have to change the Outgoing server (SMTP) setting to use OAuth2 as well.

Comment 5

[Jim Meyer]

That seems to behave done the trick. I was using smtp.verizon.net and not smtp.aol.com. Once I made both the imap, smtp and the OAuth2 changes, things went back to the way I was used to. I was scared that I would have to use a different email client.

Thanks for your help.

Comment 6

[WaltS48 [:walts48]]

(In reply to Jim Meyer from comment #5)

That seems to behave done the trick. I was using smtp.verizon.net and not smtp.aol.com. Once I made both the imap, smtp and the OAuth2 changes, things went back to the way I was used to. I was scared that I would have to use a different email client.

Thanks for your help.

I thought we were supposed to use smtp.verzion.net, and I also couldn't send email, so I set Verizon IMAP account to use my default accounts server.

WFM, but I'll try smtp.aol.com.

That worked!