Closed Bug 1755302 Opened 4 years ago Closed 3 years ago

Thunderbird doesn't recognize old/new programs in attachment

Categories

(Thunderbird :: General, defect)

Product:
Thunderbird
Component:
General
Version:
Thunderbird 91
Type:
defect

Tracking

(Not tracked)

Status:
RESOLVED INCOMPLETE

People

(Reporter: pantagana23, Unassigned)

Details

Attachments

(1 file)

Thunderbird-dxf-rar-problem.txt
42.72 KB, text/plain
Details

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/98.0.4758.82 Safari/537.36

Steps to reproduce:

Today I wanted to open a .dwg attachment in an email in Thunderbird (91.6.0 32bit, Win 7 Pro SP1).

Actual results:

Previously, the system would open the dwg in AutoCAD, but now, when i clicked on it in attachment, nothing happened, dead, as if I'm clicking on an empty part of the screen.

Expected results:

As the dwg was dead and nothing was happening, I deleted handlers.json in my profile folder, hoping that this was causing the issue.
However, after this, I could no longer open even rar/zip files (same as with dwg).
When I go to Preferences - Files and attachments, neither rar nor zip file types are listed.
Other types that I have successfully opened after deleting handlers.json (pdf, docx, xlsx, jpg, pptx) work normally.

DWG and RAR are not reacting to clicking on it, as they previously did.

Component: Untriaged → General

From what I see for now, in Files and Attachments, no new file types are listed when I try to open a new type of attachment.
As for opening from mail itself: double click - nothing, right click - open - nothing.
Currently the Files and Attachments list holds docx, xlsx, pptx and pdf (after deleting handlers.json, these are the file tpyes that I succeeded to open directly from mail), but will not open any other type, nor put it in the Files and Attachments list.

To try to expand the view of this, here is a c/p from the Error console after multiple attempts of a new mail with DWG attachment:

08:36:19.036
Unexpected event profile-after-change URLQueryStrippingListService.jsm:224
08:36:20.831 Successfully loaded OpenPGP library rnp.dll version 0.15.2+git20210806.dd923a4e.MZLA from C:\Program Files (x86)\Mozilla Thunderbird\rnp.dll RNPLib.jsm:92:15
08:36:21.051 Found 0 public keys and 0 secret keys (0 protected, 0 unprotected) RNPLib.jsm:288:15
08:36:21.108 Trying to load C:\Program Files (x86)\Mozilla Thunderbird\libotr.dll OTRLib.jsm:64:11
08:36:21.118 Successfully loaded OTR library C:\Program Files (x86)\Mozilla Thunderbird\libotr.dll OTRLib.jsm:72:13
08:36:21.297 tb.account.size_on_disk - Attempted to set the scalar to an incompatible value. 4
08:36:22.322
Unknown Collection "thunderbird/query-stripping" RemoteSettingsClient.jsm:160
08:36:31.503
Server error 504 Gateway Timeout Utils.jsm:219
08:36:57.716
NS_ERROR_NOT_AVAILABLE: PreferDisplayName: undefined - not a boolean 2 AddrBookCard.jsm:166
09:57:44.675 services.settings: Error: Response from server unparseable (HTTP 504; SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data): <html>

<head><title>504 Gateway Time-out</title></head>

<body>

<center><h1>504 Gateway Time-out</h1></center>

</body>

</html>

processResponse resource://services-common/kinto-http-client.js:564

remote-settings.js:318
09:57:44.676
Response from server unparseable (HTTP 504; SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data): <html>

<head><title>504 Gateway Time-out</title></head>

<body>

<center><h1>504 Gateway Time-out</h1></center>

</body>

</html>

kinto-http-client.js:408
10:02:18.123
Some cookies are misusing the recommended “SameSite“ attribute 2
10:02:18.123 Cookie “_mcid” will be soon rejected because it has the “SameSite” attribute set to “None” or an invalid value, without the “secure” attribute. To know more about the “SameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite open.php
10:02:19.554 Cookie “_mcid” will be soon rejected because it has the “SameSite” attribute set to “None” or an invalid value, without the “secure” attribute. To know more about the “SameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite 2 open.php
10:20:29.842 Uncaught (in promise)
Exception { name: "NS_ERROR_NOT_AVAILABLE", message: "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIMIMEService.getFromTypeAndExtension]", result: 2147746065, filename: "chrome://messenger/content/msgHdrView.js", lineNumber: 1980, columnNumber: 0, data: null, stack: "open@chrome://messenger/content/msgHdrView.js:1980:35\n", location: XPCWrappedNative_NoHelper }
msgHdrView.js:1980
10:20:32.094 Uncaught (in promise)
Exception { name: "NS_ERROR_NOT_AVAILABLE", message: "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIMIMEService.getFromTypeAndExtension]", result: 2147746065, filename: "chrome://messenger/content/msgHdrView.js", lineNumber: 1980, columnNumber: 0, data: null, stack: "open@chrome://messenger/content/msgHdrView.js:1980:35\n", location: XPCWrappedNative_NoHelper }
msgHdrView.js:1980
10:20:33.344 Uncaught (in promise)
Exception { name: "NS_ERROR_NOT_AVAILABLE", message: "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIMIMEService.getFromTypeAndExtension]", result: 2147746065, filename: "chrome://messenger/content/msgHdrView.js", lineNumber: 1980, columnNumber: 0, data: null, stack: "open@chrome://messenger/content/msgHdrView.js:1980:35\n", location: XPCWrappedNative_NoHelper }
msgHdrView.js:1980
10:20:33.880 Uncaught (in promise)
Exception { name: "NS_ERROR_NOT_AVAILABLE", message: "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIMIMEService.getFromTypeAndExtension]", result: 2147746065, filename: "chrome://messenger/content/msgHdrView.js", lineNumber: 1980, columnNumber: 0, data: null, stack: "open@chrome://messenger/content/msgHdrView.js:1980:35\n", location: XPCWrappedNative_NoHelper }
msgHdrView.js:1980
10:20:37.229 Uncaught (in promise)
Exception { name: "NS_ERROR_NOT_AVAILABLE", message: "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIMIMEService.getFromTypeAndExtension]", result: 2147746065, filename: "chrome://messenger/content/msgHdrView.js", lineNumber: 1980, columnNumber: 0, data: null, stack: "open@chrome://messenger/content/msgHdrView.js:1980:35\n", location: XPCWrappedNative_NoHelper }
msgHdrView.js:1980
10:20:45.204 Uncaught (in promise)
Exception { name: "NS_ERROR_NOT_AVAILABLE", message: "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIMIMEService.getFromTypeAndExtension]", result: 2147746065, filename: "chrome://messenger/content/msgHdrView.js", lineNumber: 1980, columnNumber: 0, data: null, stack: "open@chrome://messenger/content/msgHdrView.js:1980:35\n", location: XPCWrappedNative_NoHelper }
msgHdrView.js:1980
10:20:49.552 Uncaught (in promise)
Exception { name: "NS_ERROR_NOT_AVAILABLE", message: "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIMIMEService.getFromTypeAndExtension]", result: 2147746065, filename: "chrome://messenger/content/msgHdrView.js", lineNumber: 1980, columnNumber: 0, data: null, stack: "open@chrome://messenger/content/msgHdrView.js:1980:35\n", location: XPCWrappedNative_NoHelper }
msgHdrView.js:1980

Is this a duplicate of bug 1747360 ?

If yes:
Status = FIXED - now in beta with Target Milestone = 98 Branch

Flags: needinfo?(vseerror)

(In reply to Anje from comment #2)

Is this a duplicate of bug 1747360 ?

pantagana, do you find that 91.7.0 resolved your problem?? (a patch shipped this week)

Flags: needinfo?(vseerror) → needinfo?(pantagana23)

Note, Windows 7 is almost two years out of support - time to upgrade. :)

Status: UNCONFIRMED → RESOLVED
Closed: 3 years ago
Flags: needinfo?(pantagana23)
Resolution: --- → INCOMPLETE
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