1755510 - Profile automatically goes to deafult

Status: UNCONFIRMED

(Thunderbird :: Untriaged, defect)

Description

[J_Schmeckpeper]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:97.0) Gecko/20100101 Firefox/97.0

Steps to reproduce:

update to 91.6.0

Actual results:

upon opening thunderbird it went to the default profile. I tried going to thunderbird.exe -p and selecting my profile and it went to the default profile. I even tried going to the default profile and got the same thing. I tried creating a new profile and selecting my profile and got the same thing.

Expected results:

My email should of opened up like it normally does.

Comment 1

[WaltS48 [:walts48]]

You used thunderbird.exe -p <profilename> and it didn't use that profile, or opened the profile manager with the default profile already selected, and you couldn't select another?

How does it normally open?

Comment 2

[WaltS48 [:walts48]]

Unfortunately, I have multiple versions installed on Windows 10 and Fedora Linux so the profile manager opens automatically for me.

When I just tested with 91.6.0 on Windows 10, launching it from the Taskbar icon opened the profile manager with the "default-release" profile selected.

• I then opened the Command Prompt, changed directories to C:\Program Files\Mozilla Thunderbird.
• Entered thunderbird.exe -p
• The Profile Manager opened with the "default-release" profile selected
• Created a 91.6.0test profile
• Started Thunderbird with that profile
• Exited Thunderbird
• Started again and the 91.6.0test profile was selected for me.
• Chose the "default-release" profile, and Thunderbird opened with that profile.

Seems to be working as expected to me.

What version did you update from?

Comment 3

[Magnus Melin [:mkmelin] (away, back June 30)]

I'd imagine he means the profile showing up was blank.
That should of course not happen, but without quite a lot more details, this is a support question. Please refer to https://support.mozilla.org/products/thunderbird for those.

Comment 4

[J_Schmeckpeper]

(In reply to WaltS48 [:walts48] from comment #1)

You used thunderbird.exe -p <profilename> and it didn't use that profile, or opened the profile manager with the default profile already selected, and you couldn't select another?

How does it normally open?

It normally goes straight to my email and downloads new email.

Comment 5

[J_Schmeckpeper]

(In reply to WaltS48 [:walts48] from comment #2)

Unfortunately, I have multiple versions installed on Windows 10 and Fedora Linux so the profile manager opens automatically for me.

When I just tested with 91.6.0 on Windows 10, launching it from the Taskbar icon opened the profile manager with the "default-release" profile selected.

• I then opened the Command Prompt, changed directories to C:\Program Files\Mozilla Thunderbird.
• Entered thunderbird.exe -p
• The Profile Manager opened with the "default-release" profile selected
• Created a 91.6.0test profile
• Started Thunderbird with that profile
• Exited Thunderbird
• Started again and the 91.6.0test profile was selected for me.
• Chose the "default-release" profile, and Thunderbird opened with that profile.

Seems to be working as expected to me.

What version did you update from?

I updated from 91.5.1, When I currently open it up it goes into account setup, Is there a way to get back into my local folders?

Comment 6

[Magnus Melin [:mkmelin] (away, back June 30)]

It it doesn't open with your regular profile (because you installed elsewhere), then start with "thunderbird.exe -P" and select the profile that's right.

Comment 7

[J_Schmeckpeper]

(In reply to Magnus Melin [:mkmelin] from comment #6)

It it doesn't open with your regular profile (because you installed elsewhere), then start with "thunderbird.exe -P" and select the profile that's right.

I tried that and when I open it it still asks for me to setup an email and doesn't have any of my local folders

Comment 8

[WaltS48 [:walts48]]

Attachment: Profile manager.png

Any chance, you can take a screenshot of your profile manager when it opens like the one I uploaded using the Attach New File button above the Description comment.

Sounds like you are indicating that you don't have a profile to choose from.

Comment 9

[J_Schmeckpeper]

Attachment: 2022_02_18 Profiles.JPG

I created a new profile so I could access my current email even if I don't have my my local folders. So that is what Jason New is.