Closed Bug 1756517 Opened 2 years ago Closed 2 years ago

websites partially load, unable to login

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RESOLVED INVALID

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(Reporter: bugzilla, Unassigned)

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firefox-troubleshooting-info.txt 2 years ago Chris Murphy 16.21 KB, text/plain		Details

Chris Murphy

Reporter

Description

•

2 years ago

Attached file firefox-troubleshooting-info.txt — Details

https://healthy.kaiserpermanente.org/colorado/front-door

Incompletely loads and I get an animated spinner "Loading..." in the center of the screen. Can't login. Works fine in Ungoogled Chromium.

firefox-96.0-1.fc36.x86_64

Problem remains when relaunching in safe mode.

Chris Murphy

Reporter

Comment 1

•

2 years ago

Another example site is wunderground.com. It starts to load, then the page goes completely white (blank). I'm noticing both website have this problem only with this user profile. If I create a new user profile, the problem doesn't happen. It happens in safe-mode, as well as after clearing the cache.

debugger shows this for the wunderground.com example:

and for the kp.org example

Cookie “test” has “SameSite” policy set to “Lax” because it is missing a “SameSite” attribute, and “SameSite=Lax” is the default value for this attribute. launch-ENbd993aa07d4b4467b8a02336a9fe6f2c.min.js:6:32628
page name data element callk launch-ENbd993aa07d4b4467b8a02336a9fe6f2c.min.js:3:23615
find window digital data in if block launch-ENbd993aa07d4b4467b8a02336a9fe6f2c.min.js:4:3665
page name data element callk launch-ENbd993aa07d4b4467b8a02336a9fe6f2c.min.js:3:23615
find window digital data in if block launch-ENbd993aa07d4b4467b8a02336a9fe6f2c.min.js:4:3665
page name data element callk launch-ENbd993aa07d4b4467b8a02336a9fe6f2c.min.js:3:23615
find window digital data in if block launch-ENbd993aa07d4b4467b8a02336a9fe6f2c.min.js:4:3665
page name data element callk launch-ENbd993aa07d4b4467b8a02336a9fe6f2c.min.js:3:23615
find window digital data in if block launch-ENbd993aa07d4b4467b8a02336a9fe6f2c.min.js:4:3665
TTD CURRENTPATH https://healthy.kaiserpermanente.org/colorado/front-door launch-ENbd993aa07d4b4467b8a02336a9fe6f2c.min.js:22:12639
isMatch true launch-ENbd993aa07d4b4467b8a02336a9fe6f2c.min.js:22:13012
problem with Watson data. error: TypeError: e is undefined
i https://healthy.kaiserpermanente.org/colorado/front-door:188
l https://healthy.kaiserpermanente.org/colorado/front-door:188
EventListener.handleEvent* https://healthy.kaiserpermanente.org/colorado/front-door:188
n https://healthy.kaiserpermanente.org/colorado/front-door:188
<anonymous> https://healthy.kaiserpermanente.org/colorado/front-door:188
<anonymous> https://healthy.kaiserpermanente.org/colorado/front-door:188
front-door:188:3086
find locations error no zip code or region found zipcode: and region code: front-door:188:1200
pagname in global custom care & coverage just for you | kaiser permanente launch-ENbd993aa07d4b4467b8a02336a9fe6f2c.min.js:12:26867
region switcher var74 value -- null launch-ENbd993aa07d4b4467b8a02336a9fe6f2c.min.js:23:7652
page refferer - undefined <empty string> front-door line 5 > injectedScript:4:9
google maps script Load was performed by APF. front-door:188:5752
page name data element callk launch-ENbd993aa07d4b4467b8a02336a9fe6f2c.min.js:3:23615
find window digital data in if block launch-ENbd993aa07d4b4467b8a02336a9fe6f2c.min.js:4:3665
qualtrics subdomain healthy launch-ENbd993aa07d4b4467b8a02336a9fe6f2c.min.js:13:9913
geoLocationHeader:Country_Code: US | Region_Code: CO | City: DENVER | Area_Code: 303 | ZIP: 80201 | Latitude: 39.7393 | Longitude: -104.9844 front-door:188:4211
jsonResponse.pollenEnabled:true front-door:188:4291
jsonResponse.airQualityEnabled:true front-door:188:4350
jsonResponse.pollenEnabled2:true front-door:188:4803
jsonResponse.airQualityEnabled2:true front-door:188:5119
QSI'ssss cookie delete subdomain healthy front-door line 5 > injectedScript:2:423

Summary: kp.org website partially loads, unable to login → websites partially load, unable to login

Chris Murphy

Reporter

Comment 2

•

2 years ago

With the new user profile I've restored the addons I use; and changed trr mode to 3 (Fedora defaults to 5). The problem still doesn't happen. Something about the previous user profile's state is causing this issue.

Chris Murphy

Reporter

Comment 3

•

2 years ago

And another example, https://messages.google.com/web/ where I never see anything but a white page, but I briefly see a status loading icon in the tab. If I blow away the profile, it works. But with the existing profile, it fails even in safe-mode. And with a new profile, it starts to fail again within 24 hours.

Debugging tab has three errors:

Content Security Policy: Ignoring “'unsafe-inline'” within script-src: ‘strict-dynamic’ specified
Content Security Policy: Ignoring “https:” within script-src: ‘strict-dynamic’ specified
Content Security Policy: Ignoring “http:” within script-src: ‘strict-dynamic’ specified
Content Security Policy: Ignoring “'unsafe-inline'” within script-src: ‘strict-dynamic’ specified
Content Security Policy: Ignoring “https:” within script-src: ‘strict-dynamic’ specified
Content Security Policy: Ignoring “http:” within script-src: ‘strict-dynamic’ specified
Some cookies are misusing the “SameSite“ attribute, so it won’t work as expected 2
Uncaught
Exception { name: "NS_ERROR_FAILURE", message: "", result: 2147500037, filename: "https://messages.google.com/web/", lineNumber: 9, columnNumber: 0, data: null, stack: "@https://messages.google.com/web/:9:73\n" }
web:9
Uncaught
Exception { name: "NS_ERROR_FAILURE", message: "", result: 2147500037, filename: "https://messages.google.com/web/", lineNumber: 164, columnNumber: 0, data: null, stack: "@https://messages.google.com/web/:164:28\n@https://messages.google.com/web/:182:9\n" }
web:164
Uncaught
Exception { name: "NS_ERROR_FAILURE", message: "", result: 2147500037, filename: "https://www.gstatic.com/_/messagesweb/_/js/k=messagesweb.mw.…E.O/am=-iUgIwo/d=1/rs=AIp04d9dg2oIbVT1jULw5SQKzU9gLAfolw/m=b", lineNumber: 3013, columnNumber: 0, data: null, stack: "@https://www.gstatic.com/_/messagesweb/_/js/k=messagesweb.mw.en.25jNn2wATqE.O/am=-iUgIwo/d=1/rs=AIp04d9dg2oIbVT1jULw5SQKzU9gLAfolw/m=b:3013:136\n@https://www.gstatic.com/_/messagesweb/_/js/k=messagesweb.mw.en.25jNn2wATqE.O/am=-iUgIwo/d=1/rs=AIp04d9dg2oIbVT1jULw5SQKzU9gLAfolw/m=b:3381:4\n" }
m=b:3013
Content Security Policy: Ignoring “'unsafe-inline'” within script-src: ‘strict-dynamic’ specified
Content Security Policy: Ignoring “https:” within script-src: ‘strict-dynamic’ specified
Content Security Policy: Ignoring “http:” within script-src: ‘strict-dynamic’ specified
Content Security Policy: Ignoring “'unsafe-inline'” within script-src: ‘strict-dynamic’ specified
Content Security Policy: Ignoring “https:” within script-src: ‘strict-dynamic’ specified
Content Security Policy: Ignoring “http:” within script-src: ‘strict-dynamic’ specified
Content Security Policy: Ignoring “'unsafe-inline'” within script-src: ‘strict-dynamic’ specified
Content Security Policy: Ignoring “https:” within script-src: ‘strict-dynamic’ specified
Content Security Policy: Ignoring “http:” within script-src: ‘strict-dynamic’ specified
Content Security Policy: Ignoring “'unsafe-inline'” within script-src: ‘strict-dynamic’ specified
Content Security Policy: Ignoring “https:” within script-src: ‘strict-dynamic’ specified
Content Security Policy: Ignoring “http:” within script-src: ‘strict-dynamic’ specified
WEBGL_debug_renderer_info is deprecated in Firefox and will be removed. Please use RENDERER. Hujgl23SVzI3rZSj4hNxUITd7BayDnfI5D3l6J-e8FI.js line 1 > eval line 2542 > eval line 1 > eval line 1 > eval:1:129
The resource at “https://www.gstatic.com/android-messages-web/images/inactive_icon.png” preloaded with link preload was not used within a few seconds. Make sure all attributes of the preload tag are set correctly. web
The resource at “https://www.gstatic.com/android-messages-web/images/inactive_icon@2x.png” preloaded with link preload was not used within a few seconds. Make sure all attributes of the preload tag are set correctly. web

Mark Banner (:standard8)

Comment 4

•

2 years ago

Please could you try a fresh profile for a while without add-ons enabled?

If that reproduces the issue, then do you have a third party application that might be interfering with Firefox? (e.g. a cleaner)

Flags: needinfo?(bugzilla)

Chris Murphy

Reporter

Comment 5

•

2 years ago

I've tried a fresh profile without add-ons enabled, but eventually the problem reoccurs. There's no 3rd party touching anything that belongs to Firefox. However, I wonder if this is due to going back and forth between Firefox 96 and 97.

Flags: needinfo?(bugzilla)

Chris Murphy

Reporter

Comment 6

•

2 years ago

OK I created a new Fedora user account, and thus clean Firefox profile, no add-ons or 3rd party stuff. Went to these three sites in Firefox 96 and they work fine. Then use Firefox 97, where they likewise work fine. And then revert to Firefox 96 where they each break as described, until I create a new FF user profile again. So it does seem like there's something Firefox 97 does to the user profile state that can break Firefox 96's rendering of previously working sites.

Chris Murphy

Reporter

Comment 7

•

2 years ago

I think this bug can be closed as invalid, sounds like it's expected behavior considering the downgrade.
https://bugzilla.redhat.com/show_bug.cgi?id=2057193#c6

Mark Striemer [:mstriemer]

Updated

•

2 years ago

Status: NEW → RESOLVED

Closed: 2 years ago

Resolution: --- → INVALID

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websites partially load, unable to login

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