If I am running a YouTube video and then click the Firefox "Back" button it will lock up my PC so that even Ctrl-Alt-Del does not work. I can run the same video on IE or Chrome without any problems.
Categories
(Core :: Audio/Video: Playback, defect, P3)
Tracking
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People
(Reporter: terry, Unassigned)
References
Details
User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:98.0) Gecko/20100101 Firefox/98.0
Steps to reproduce:
Run a YouTube video and click the Firefox "Back" button before the video has completed.
Actual results:
Firefox locks up my PC. I can not close Firefox or start any other program. The Ctrl-Alt-Del does not even work. I must reboot the PC. I can run the exact same video using IE or Chrome without any problems.
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Comment 1•3 years ago
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The Bugbug bot thinks this bug should belong to the 'Core::Audio/Video: Playback' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.
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Comment 2•3 years ago
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Interesting, would this issue also happen on other media websites? When you said "lock up", that means your screen would only show Firefox and you can't switch to other applications? Would Firefox still work well on that time? (can you still control Youtube page? or navigate to other websites?)
If the video has completed, pressing back button won't cause any issue? Would this issue also happen when you use a private browsing window, or a new profile?
Would you mind to profile this situation? and also provide your about:support?
Thank you.
(In reply to Alastor Wu [:alwu] from comment #2)
Interesting, would this issue also happen on other media websites? When you said "lock up", that means your screen would only show Firefox and you can't switch to other applications? Would Firefox still work well on that time? (can you still control Youtube page? or navigate to other websites?)
If the video has completed, pressing back button won't cause any issue? Would this issue also happen when you use a private browsing window, or a new profile?
Would you mind to profile this situation? and also provide your
about:support?Thank you.
Yes it happens on other media websites too but it doesn't happen every time. If I wait until the video completes I have not noticed it happening, but if I hit the BACK button before the video completes, Firefox locks up and the top of the Firefox screen says "Firefox Not Responding". At this point, you can not do anything at all with Firefox, you can't even close it. And the way it's bogging down the computer's OS, keeps you from using the mouse to open any other programs, including "Task Manager", so you can't force Firefox to close. This happens on both PCs that I own running WIN8.
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Comment 4•3 years ago
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I feel the symptom is kinda like bug 1759081, which also causes whole browser frozen. Is this a recent regression for you? If so, would you mind to use mozregression to see if you can find out the culprit by bisecting the version of Firefox?
Thank you.
This is not something that started recently, it's been going on for the past year or so. I've installed many Firefox upgrades since then, hoping the bug will be fixed but it never is. I have no idea the actual upgrade version that started the problem but to the best of my knowledge, I believe it was sometime in the yearly part of last year.
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Comment 6•3 years ago
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I have no idea the actual upgrade version that started the problem but to the best of my knowledge, I believe it was sometime in the yearly part of last year.
So one of current workaround before we found the problem, you can use mozregression to find the version working for you (you can select time on that application) and tell us what change breaks your Firefox.
Also, would you mind to provide your about:support?
Thank you.
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Comment 7•3 years ago
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Sounds like some sort of driver issues. Having about support information would help so we could try to reproduce.
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Comment 8•2 months ago
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A needinfo is requested from the reporter, however, the reporter is inactive on Bugzilla. Given that the bug is still UNCONFIRMED, closing the bug as incomplete.
For more information, please visit BugBot documentation.
Description
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