1761933 - Thunderbird freezes

Status: RESOLVED INCOMPLETE

(Thunderbird :: Untriaged, defect)

Description

[kehl.christina]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:98.0) Gecko/20100101 Firefox/98.0

Steps to reproduce:

Starting Thunderbird

Actual results:

When logging in and getting into the user interface: the mouse moves, but I cannot click on anything nor open a folder.

I made a video, but I cannot upload it here - connection breaks down.

I have to restart Thunderbird 2-5 times to being able to use it properly again.

This sometimes occurs, but not every time I am logging in.

Comment 1

[kehl.christina]

Attachment: WeTransfer Link to video file

Comment 2

[Andre Klapper]

Does this happen in safe mode? https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird

Comment 3

[kehl.christina]

Hi André,

I logged in using the safe mode and it seems to work. But it is rather difficult to tell, as the problem not always occurs when logging in. I will monitor it and if it happens again, will sign in in safe mode. Thanks!

Best,
Christina

Comment 4

[Wayne Mery (:wsmwk)]

Let us know if it's still an issue

Comment 5

[kehl.christina]

Hi Wayne et al,

it is still an issue, and it also happens in safe mode.

Thank you!

Christina