176318 - N700 M101 crash at internatinal sites [@ ATOK15W.IME]

Status: RESOLVED FIXED

(Core :: Internationalization, defect)

Description

[Jay Patel [:jay]]

Talkback data shows quite a few crashes with Netscape 7.0 and Mozilla 1.0.1. 
There aren't too many comments, but a few people have been crashing often. 

Here is the latest from Netscape 7.0:
ATOK15W.IME   207 
BBID range: 11969042 - 12478494
Min/Max Seconds since last crash: 12 - 1982375
Min/Max Runtime: 1891 - 4273453
Crash data range: 2002-10-02 to 2002-10-12
Build ID range: 2002082310 to 2002082310
Keyword List : 
Stack Trace: 

	 ATOK15W.IME + 0xa85ed (0x4b1385ed)     (12437357)	URL: I have no failure
occured yet.
     (12437353)	URL: I have no failure occured yet.
     (12437351)	URL: I have no failure occured yet.
     (12401775)	URL: I have no failure occured yet.
     (12277036)	URL: www.apple.co.jp
     (12235684)	URL: www.apple.co.jp
     (12035680)	Comments: I just clicked JS pager virtual window then netscape7
died.
     (12023949)	URL: http://t-ec.jp
     (12023151)	URL: http://t-ec.jp
     (12022183)	URL: http://t-ec.jp
     (12022141)	URL: http://t-ec.jp
     (12022139)	URL: http://t-ec.jp
     (12021902)	URL: http://t-ec.jp

And from Mozilla 1.0.1:
4   ATOK15W.IME   58 
 
====================================================================================================
     Count   Offset    Real Signature
[ 58   ATOK15W.IME + 0xa85ed (0x4b1385ed) 682398f0 - ATOK15W.IME + 0xa85ed
(0x4b1385ed) ]
 
     Crash date range: 2002-10-12 to 2002-10-21
     Min/Max Seconds since last crash: 24 - 362671
     Min/Max Runtime: 35 - 567103
     Keyword List :  
     Count   Platform List 
     58   Windows NT 5.0 build 2195
 
     Count   Build Id List 
     58   2002082608
 
     No of Unique Users         5
 
 Stack trace(Frame) 

	 ATOK15W.IME + 0xa85ed (0x4b1385ed)   
 
     (12771262)	URL: http://nanikaya.jp/itsuki_info.html
     (12771210)	URL: http://nanikaya.jp/itsuki_info.html
     (12771204)	URL: http://nanikaya.jp/itsuki_info.html
     (12771194)	URL: http://nanikaya.jp/itsuki_info.html
     (12770034)	URL: http://nanikaya.jp/itsuki_info.html
     (12769903)	URL: http://nanikaya.jp/itsuki_info.html
     (12768777)	URL: http://nanikaya.jp/itsuki_info.html
     (12768765)	URL: http://nanikaya.jp/itsuki_info.html
     (12767774)	URL: http://nanikaya.jp/itsuki_info.html
     (12767397)	URL: http://www.hh.iij4u.or.jp/~iwakami/anime1.htm
     (12766949)	URL: http://sakots.pekori.jp/imgboard/imgs/img20021019121657.png
     (12764227)	URL: http://www.watch.impress.co.jp/av/docs/20020408/dal50.htm
     (12760679)	URL: http://www.watch.impress.co.jp/av/docs/20020408/dal50.htm
     (12760607)	URL: http://www.watch.impress.co.jp/av/docs/20020408/dal50.htm
     (12760041)	URL: http://www.watch.impress.co.jp/av/docs/20020408/dal50.htm
     (12721875)	URL: http://www.watch.impress.co.jp/av/docs/20020408/dal50.htm
     (12720322)	URL: http://www.watch.impress.co.jp/av/docs/20020408/dal50.htm
     (12717231)	URL: http://www.watch.impress.co.jp/av/docs/20020408/dal50.htm
     (12716046)	URL: http://www.watch.impress.co.jp/av/docs/20020408/dal50.htm
     (12699366)	URL: http://www.watch.impress.co.jp/av/docs/20020408/dal50.htm
     (12698203)	URL: http://www.watch.impress.co.jp/av/docs/20020408/dal50.htm
     (12688657)	URL: http://www.watch.impress.co.jp/av/docs/20020408/dal50.htm
     (12688456)	URL: http://www.watch.impress.co.jp/av/docs/20020408/dal50.htm
     (12668458)	URL: http://m1.aol.com/kurokisi/tkonv.htm
     (12667243)	URL: http://m1.aol.com/kurokisi/tkonv.htm
     (12645140)	URL: http://www.kikeg.arrakis.es/winabx/.\winabx.zip
     (12643829)	URL: http://news3.2ch.net/test/read.cgi/news5/1025232893/l50
     (12643141)	URL: http://news3.2ch.net/test/read.cgi/news5/1025232893/l50
     (12615587)	URL: http://news3.2ch.net/test/read.cgi/news5/1025232893/l50
     (12613226)	URL: http://news3.2ch.net/test/read.cgi/news5/1025232893/l50
     (12589614)	URL: http://news3.2ch.net/test/read.cgi/news5/1025232893/l50
     (12550831)	URL: http://news3.2ch.net/test/read.cgi/news5/1025232893/l50
     (12550704)	URL: http://news3.2ch.net/test/read.cgi/news5/1025232893/l50
     (12550563)	URL: http://news3.2ch.net/test/read.cgi/news5/1025232893/l50
     (12550186)	URL: http://news3.2ch.net/test/read.cgi/news5/1025232893/l50
     (12549706)	URL: http://news3.2ch.net/test/read.cgi/news5/1025232893/l50
     (12543188)	URL: http://news3.2ch.net/test/read.cgi/news5/1025232893/l50

Comment 1

[Jay Patel [:jay]]

Added crash, topcrash and qawanted keywords.  We should try to reproduce this
and see why international users are crashing.

Comment 2

[Roy Yokoyama]

It's crashing in ATOK IME.
Rui: can we reproduce it with MS IME for W2K?
     if not, then we need to get ATOK IME or get help from JustSystem people.

accepting

Comment 3

[Rui Xu]

reassign QA to [e-mail].

Comment 4

[Roy Yokoyama]

momoi-san: do we have a contact for JustSystem?  Can we get a help from them?

Comment 5

[Katsuhiko Momoi]

I sent the info about this bug to an ATOK contact at JustSystem.
Let's see if they reply. This bug seems to be about their 
new ATOK 15 version for Windows.

http://www.justsystem.co.jp/atok/atok15wo/

Comment 6

[Katsuhiko Momoi]

BTW, all these talkback reports seem to be coming from
the same person. I tried about 15 of these reports and
they are from one person, Mr. Harada. It might save us time
to contact this person and find out what he was doing when these
crashes occurred.

Comment 7

[Jan Carpenter]

No crashes with this signature reported since december/2002.  Marking fixed. 
Reopen as needed.