Can't login to Firefox Account
Categories
(Cloud Services :: Server: Firefox Accounts, defect)
Tracking
(Not tracked)
People
(Reporter: zenful6219, Assigned: jcuevas)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:99.0) Gecko/20100101 Firefox/99.0
Firefox for Android
Steps to reproduce:
I decided to log out of my Firefox account. When I tried to log back in using the known email address and password, I received a 2FA prompt. But, I have not setup 2FA authentication for my Firefox account.
Actual results:
I can't login to my Firefox account due to the 2FA prompt. I have no way of providing it with what it wants.
Expected results:
I also have subscribed to the Firefox Relay Premium service using the affected Firefox account. I logged out of that service and now can't access it again because of the 2FA-related issue described above.
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Comment 1•4 years ago
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The Bugbug bot thinks this bug should belong to the 'Cloud Services::Server: Firefox Accounts' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.
Hi there.
Our support team has received your email (Ticket #60573). We will be getting back to you with more information. If you have any other questions, please feel free to respond to that email and we will be glad to help you further.
Thanks!
Description
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