1771815 - Consistently crashes [@ CallHookWithSEH] when replying to a message with Quickbooks Desktop Enterprises is open

Status: RESOLVED INVALID

(Thunderbird :: Mail Window Front End, defect)

Description

[brc]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:100.0) Gecko/20100101 Firefox/100.0

Steps to reproduce:

Open Thunderbird while Quickbooks Desktop Enterprise is open.
Picked a previously received message needing a reply.
Selected reply.

Actual results:

Any keyed input crashed the system and also disables input into the comment box of the Thunderbird "what happened" crash dialog box.

Closed Quickbooks Enterprise and Thunderbird behaved normally.

Opened up and tried Thunderbird again. Same results as reported above.

Expected results:

Should have been able to send a reply while Quickbooks is open.

Comment 1

[Magnus Melin [:mkmelin]]

Please provide the crash ids. (See Help | Troubleshooting information)
Is the issue still present with Thunderbird 102 beta?

Comment 2

[brc]

bp-db88cf5b-9cd2-4b13-afdc-e93820220530
bp-6eb4d5c1-05d0-4a16-85ee-ac93b0220530
bp-d0c5341e-542c-40fd-9fa1-88a460220530
bp-8fa1f6bc-ba80-4bd0-b563-802c00220530
bp-769673e5-ebac-4f60-b73a-4e0340220530

I am updating thunderbird. It appears to be updating to 91.9.1 (321 bit)

Comment 3

[Magnus Melin [:mkmelin]]

Crash [@ CallHookWithSEH] - exref bug 1400169. I'd say it's Quickbooks doing something wrong/bad.

Comment 4

[brc]

Ok. What do you suggest I do?

Comment 5

[Wayne Mery (:wsmwk)]

(In reply to brc from comment #4)

Ok. What do you suggest I do?

Contact the vendor? Doesn't appear to be a Thunderbird bug.

0 ntdll.dll RtlFailFast2 context
1 ntdll.dll RtlpHandleInvalidUserCallTarget cfi
2 ntdll.dll RtlDispatchException cfi
3 ntdll.dll KiUserExceptionDispatcher frame_pointer
Ø 4 None @0x04b7eecb cfi
5 user32.dll unsigned long __stdcall CallHookWithSEH(struct _GENERICHOOKHEADER*, void*, unsigned long*, unsigned long) frame_pointer
6 user32.dll __fnHkINDWORD cfi
7 ntdll.dll KiUserCallbackDispatcher cfi

Comment 6

[Wayne Mery (:wsmwk)]

According to bug 1400169, might be caused by antivirus SW.
So try Windows started in safe mode win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Please tell us, does problem go away?

Comment 7

[Anje]

I've just come across this in Support Forum which sounds similar - not using 'Quickbooks' but using 'Sage'
https://support.mozilla.org/en-US/questions/1410753

User says:

My client uses Thunderbird as the default mail client.
I have setup SMTP in the Sage ERP system as the email configuration.

If we send email from Sage, Thunderbird crashes, however, the email does send though.
If we reopen Thunderbird, it continues to work, but crashes again, once an email is sent from Sage.
Error code: bp-cfdfe3a3-9c4d-487d-9a10-e59510230413

What could cause this and do you have any possible solutions?

https://crash-stats.mozilla.org/report/index/cfdfe3a3-9c4d-487d-9a10-e59510230413
Crash Signature: [@ CallHookWithSEH]
Crash Reason EXCEPTION_STACK_BUFFER_OVERRUN / FAST_FAIL_GUARD_ICALL_CHECK_FAILURE

Is there any correlation here or a completely different bug?

Comment 8

[Wayne Mery (:wsmwk)]

(In reply to Anje from comment #7)

I've just come across this in Support Forum which sounds similar - not using 'Quickbooks' but using 'Sage'
https://support.mozilla.org/en-US/questions/1410753

User says:

My client uses Thunderbird as the default mail client.
I have setup SMTP in the Sage ERP system as the email configuration.

If we send email from Sage, Thunderbird crashes, however, the email does send though.
If we reopen Thunderbird, it continues to work, but crashes again, once an email is sent from Sage.
Error code: bp-cfdfe3a3-9c4d-487d-9a10-e59510230413

What could cause this and do you have any possible solutions?

https://crash-stats.mozilla.org/report/index/cfdfe3a3-9c4d-487d-9a10-e59510230413
Crash Signature: [@ CallHookWithSEH]
Crash Reason EXCEPTION_STACK_BUFFER_OVERRUN / FAST_FAIL_GUARD_ICALL_CHECK_FAILURE

0 ntdll.dll RtlFailFast2 context
1 ntdll.dll RtlpHandleInvalidUserCallTarget cfi
2 ntdll.dll RtlDispatchException cfi
3 ntdll.dll KiUserExceptionDispatcher frame_pointer
Ø4 None @0x004be75b cfi
5 user32.dll CallHookWithSEH(_GENERICHOOKHEADER*, void*, unsigned long*, unsigned long) frame_pointer
6 user32.dll __fnHkINDWORD cfi
7 ntdll.dll

Is there any correlation here or a completely different bug?

Not sure yet. I'm not finding other recent bug reports mentioning Sage. But a fair percentage of these crashes have Intuit software installed.

It would be helpful if the reporters of these crashes also have a record of crashes that have a stack different than this bug report.

Comment 9

[Wayne Mery (:wsmwk)]

brc any recent crashes?

It would be helpful if the reporters of these crashes also have a record of crashes that have a stack different than this bug report.

I have also asked in https://support.mozilla.org/en-US/questions/1410753