Pocket extension keeps logging me out
Categories
(Firefox :: Pocket, defect)
Tracking
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People
(Reporter: bugzilla, Unassigned)
Details
User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:101.0) Gecko/20100101 Firefox/101.0
Steps to reproduce:
I login and save something to pocket.
I don't use pocket for a few weeks. I have not yet been able to trace it exactly but I believe it's one of two things.
- Pocket logs me out if I don't use it for a few weeks.
- It logs me out after every firefox update? I'll check if this is the case when 102 is released.
Pocket logs me out.
Actual results:
Pocket keeps logging me out of my account of my account.
Expected results:
This is infuriating and annoys me very much. There is no reason on the freaking planet this should be logging me out unless I explicitly choose to do so.
I don't use it often enough but I do use it and every single time I need to save something quickly, I have to go through the process of logging in again.
Adding insult to injury is the annoying Google captcha used by Pocket which takes quite literally 5 minutes to solve.
This should not be logging me out ever unless I chose to logout.
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Reporter | |
Comment 1•3 years ago
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I tried selecting Pocket as the product but there they only have 3 options. Android app, iOS app and getpocket.com.
I hope firefox is the correct product category for this?
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Comment 2•3 years ago
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The Bugbug bot thinks this bug should belong to the 'Firefox::Pocket' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.
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Updated•3 years ago
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Comment 3•3 years ago
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The severity field is not set for this bug.
:thecount, could you have a look please?
For more information, please visit auto_nag documentation.
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Reporter | |
Comment 4•2 years ago
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This continues to be a problem. Why does it log me out so frequently??
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Comment 5•2 years ago
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Yeah, this should not be happening. Sorry this is happening to you, must be frustrating.
Some things I can think of that is worth eliminating or checking, that might help us narrow down what's causing the issue.
- Logging in while in private browsing might be causing unexpected issues, so if you don't often or ever use private browsing, we can rule this out. Could also be a privacy setting that's somehow causing the issue. For what it's worth, it's not normal for private browsing or privacy settings to cause this, but it's worth ruling out.
- On the log in page, do you log in with email, Firefox, Apple, or Google?
- When it logs you out, I assume it is also logging you out from getpocket.com, and not just the panels in the Firefox button? This rules out Firefox specific issues, or issues with getpocket.com itself.
- Might also be worth testing out a new pocket account or new Firefox profile, and see if it still happens.
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Reporter | |
Comment 6•2 years ago
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Hi there!
Logging in while in private browsing might be causing unexpected issues, so if you don't often or ever use private browsing, we can rule this out. Could also be a privacy setting that's somehow causing the issue. For what it's worth, it's not normal for private browsing or privacy settings to cause this, but it's worth ruling out.
I have always logged in in normal browsing mode and use the extension mostly in normal browsing mode.
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Reporter | |
Comment 7•2 years ago
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On the log in page, do you log in with email, Firefox, Apple, or Google?
I use Firefox login or my pocket credentials
When it logs you out, I assume it is also logging you out from getpocket.com, and not just the panels in the Firefox button? This rules out Firefox specific issues, or issues with getpocket.com itself.
I have not paid attention to this yet. I mostly use the Extension and the ios/android apps but I'll make sure to check if/when this happens again.
Might also be worth testing out a new pocket account or new Firefox profile, and see if it still happens.
I have tested it in a fresh profile(no extensions except for the pocket integration) in the past(back when I created this issue) and I was able to replicate it but this still used by personal account. I'll create a fresh profile again and a new pocket account and check if it does this again.
Description
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