1774498 - Missing emails including major chunks of some months. And "repair" fails.

Status: RESOLVED INCOMPLETE

(MailNews Core :: Database, defect)

Description

[[e-mail]]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:101.0) Gecko/20100101 Firefox/101.0

Steps to reproduce:

Tried repair folders. may have gotten worse. showing also 85% or 86% full and first attempt at deleting instructions has no % reduction. also did compacting but have no idea as to results.

Actual results:

see above

Expected results:

would like to see missing emails and all folders syncing.
now scared to try anything.
i am a ten year thunderbird user and have emails that old!
i am using Firefox but have no idea what or where the user agent is!

Comment 1

[[e-mail]]

As I look over the various bugs and comments it is obvious that I should not be in Bugzilla and I am definitely over my head. I really just wanted to see if I was alone and I am not. Now I would like to know if anyone is still working on the problem and if there is an estimated time for the fix.

Also, after further review, I believe that the "All Mail" folder may still have all the emails and therefore the other folders' missing emails.

Question: Can someone provide a method to copy "All Mail" emails to the other less populated folders?

Thank you!

Comment 2

[Wayne Mery (:wsmwk)]

It is definitely being worked on, and the cause of at least one issue was found in the past couple hours. Expect a fix soon.
Note, your uncorrupted messages are still on the server, unless they have been moved to local folders.

Question: Can someone provide a method to copy "All Mail" emails to the other less populated folders?

Something to ask at https://support.mozilla.org/en-US/questions/new/thunderbird/form

Comment 3

[Wayne Mery (:wsmwk)]

Please post your results using 102.0b7, out in the next few days.
To clear the corruption, after using 102.0b7, in the OS delete both the msf and folder files.

Comment 4

[Wayne Mery (:wsmwk)]

lgrunze, 102.0b7 is available.

Comment 5

[Worcester12345]

(In reply to Wayne Mery (:wsmwk) from comment #3)

To clear the corruption, after using 102.0b7, in the OS file system, delete both the msf and folder files.

I can clear the .msf files in the OS easy enough. When you say "folder files", do you mean the actual folder for email in the Thunderbird profile in Windows? Want to make sure I get the correct thing. These bugs with corruption and mixed emails have been a big issue for many months. Thank you.

Comment 6

[Wayne Mery (:wsmwk)]

(In reply to Worcester12345 from comment #5)

(In reply to Wayne Mery (:wsmwk) from comment #3)

To clear the corruption, after using 102.0b7, in the OS file system, delete both the msf and folder files.

I can clear the .msf files in the OS easy enough. When you say "folder files", do you mean the actual folder for email in the Thunderbird profile in Windows?

yes