Reassigning to Browser-General until we can get further information. This is not likely to be a JS Engine bug. Cc'ing self. Dave: 1. When I try to go to the URL you've provided above, http://delatore.com/gtchat/chat.pl, I get a 404 Error - Not Found. Is there a typo? 2. Do we need a login to enter the site? If so, could you set up a test account for us, say with these parameters: UserID = mozilla Password = bugzilla 3. After logging in, are there any steps to reproduce the hang? Or do we just hang as soon as we log in? 4. What happens if you launch Mozilla like this, from a console: [(path to Mozilla)]./mozilla -profilemanager Once the Profile Manager comes up, click on "New Profile". I'm wondering if this is a profile-related problem, and that the hang will go away once you run Mozilla under the new profile. Of course, if 4. fixes the problem, answers to 1. - 3. will not be needed!
Assignee: rogerl → asa
QA Contact: pschwartau → asa
WFM Win 2000 2002102704. Test account created as suggested in Comment #1. Correct URL is http://delatore.com/gtchat/ so I chenged it in the description. Reporter, you might also try a nightly and see if it still happens.
Note: for some reason I can't get back in with the mozilla/mozilla... but you can easily re-register on the page for testing.
1) You found the right URL. Sorry. I mentally mixed up the load page with the cgi-bin. Either http://delatore.com/gtchat or http://delatore.com/cgi-bin/gtchat/chat.pl will work. 2) I created a mozilla/bugzilla account, then got the update that someone had already created a mozilla/mozilla account. I changed the password back to mozilla.... 3) Anything else I goofed up? It's been a funny day. :-)
Phil, Tried creating a new profile. Interesting results: I booted the computer just now, but Mozilla would not start. I had to kill the .exe manually. Without rebooting, I tried your suggestion and created a new profile, "Cool Guy", and now Mozilla is working fine. I may have done the bad thing and made an assumption over a coincidence of timing. I started testing the chat room with Mozilla 1.2b this week That's when the hanging problems started. Once it started, I couldn't seem to get it to behave, so giving specifics to reproduce was difficult. BUT, now that you've called my attention to it, I installed a couple of themes the same day I started testing 1.2b. I believe if I reinstall some themes, I'll get Mozilla hanging again. Currently, themeless, Mozilla works with the chat room just fine. Shamed, Dave
Dave: thanks, that is valuable info!!! Let us know if the new themes are causing the problem, then - or perhaps it was just a corrupt profile. Unfortunately, that sometimes happens -
Further testing: Today, Moz wouldn't start again. I killed the .exe, uninstalled, and reinstalled Moz 1.2b. It still won't start. I uninstalled, removed the mozilla.org folder, then purged the registry of numerous left over items. THEN I reinstalled. No problems. For the last three hours, I've installed mouse gestures, I use tabbed browsing, and I've installed several themes (Internet Explorer (which won't uninstall), Pinball, and Lo-Fi Classic). I've run my chat room in multiple tabs, and no problems have arisen. I cannot reproduce the results I was getting over the last week. In reading FAQ's etc., I read something that said never to install one version of Moz over another. I had, in fact, installed 1.2b over 1.1. Could that be the problem? If so, I hope this doesn't mean profiles, bookmarks, etc. need to be deleted to upgrade. Uggghhh-ly. Anyway, if further results come up, I'll add to this. Dave
> In reading FAQ's etc., I read something that said never to install one version > of Moz over another. I had, in fact, installed 1.2b over 1.1. Could that be > the problem? If so, I hope this doesn't mean profiles, bookmarks, etc. need to > be deleted to upgrade. Uggghhh-ly. Let me reassign to the Installer component for an answer to that. Dave: thanks again for testing this so thoroughly!
Assignee: asa → dveditz
Component: Browser-General → Installer
QA Contact: asa → bugzilla
the installer problem: remove entire mozilla.org directory and reinstall mozilla
Status: UNCONFIRMED → RESOLVED
Last Resolved: 16 years ago
Resolution: --- → WORKSFORME
Status: RESOLVED → VERIFIED
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