Closed Bug 177864 Opened 23 years ago Closed 23 years ago

Problem in Email notification

Categories

(Bugzilla :: Email Notifications, defect)

Product:
Bugzilla
Component:
Email Notifications
Version:
2.16.1
Platform:
Sun
Solaris
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED INVALID

People

(Reporter: rajesh.khatri, Assigned: preed)

Details

I have installed Bugzilla for the internal reporting of bugs with Softwares within our organization. Currently emails are sent to new users automatically when they create a new account. but my problem currently is that no email is sent if someone wants to have the account on his private email account of Yahoo.com or Hotmail.com, etc.
I forgot to select the platform of our server. It is Unix under Sun Solaris.
OS: Windows XP → Solaris
Hardware: PC → Sun
Follow the instructions in bug 144332 and see if that doesn't fix your problem.
Additional step to try.... Send one of the impacted users an email by typing.... /usr/lib/sendmail user@hotmail.com This is a test message . And confirm that they get the message. If they do not, then you have a mail setup problem completely independent of Bugzilla. Please respond in this bug with the results of that test.
I tried the given steps with sendmail and you are right the problem is somewhere in configuartion of our Server for sending mail. I am able to send mails to person having email address of our domain but the mail is not sent to external email address. Thanks a lot for your help.
Server config problem->resolving.
Status: UNCONFIRMED → RESOLVED
Closed: 23 years ago
Resolution: --- → INVALID
Rejesh: One last thing before I abandon you altogether :-) The first step in troubleshooting your mail cofniguration issue would be to try... /usr/lib/sendmail -v user@hotmail.com This is a test message . The "-v" option to sendmail will cause it to announce what it is doing and may give you a good clue about why the message is not being delivered...
Keeping a window open constantly that has a 'tail -f /var/log/maillog' going in it while you're testing configs and sending mail through the server will help as well.
Yeah now the problem is clearly visible. Thanks guys
QA Contact: matty_is_a_geek → default-qa
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