Firefox Account has Avatar, but it is no longer displayed in Support Forum.
Categories
(support.mozilla.org :: Forum, defect)
Tracking
(firefox102 affected)
| Tracking | Status | |
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| firefox102 | --- | affected |
People
(Reporter: anjeyelf, Assigned: tasos)
Details
Attachments
(1 file)
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296.31 KB,
image/jpeg
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Details |
avatar.jpg
Firefox 102.0.1
Thunderbird Support Forum
Firefox account has avatar/picture image.
It is displayed in Firefox toolbar (top right near Menu icon) as a shortcut icon to Firefox Account.
Support Forum uses the 'Firefox Account' as auto logon.
Logged into Support Forum.
Top right shows my Display Name - Avatar is not displayed
All comments I make - avatar is not displayed.
Access Support Forum Profile - avatar is not displayed.
This was working until recently.
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Comment 1•3 years ago
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I've comfirmed the issue and added a corresponding issue on the SUMO github board at https://github.com/mozilla/sumo/issues/1068 in order to have it documented, fixed and verified.
The following info might be of use as I believe I know what actions I did to cause the problem.
I was logged in Firefox account. I was offering help in Thunderbird Support forum.
I wanted to create a new Template so it could be used in Help Articles.
In a TEmplates help Article guide - I clicked on 'creating a new KB article on our test server. '
This prompted me to login using Firefox and wanted to setup account. Very confusing as I was already logged in. I used exactly same info email address and password and it auto opened on my usual Firefox Account profile where all settings were identical.
I then created the template. I had not done this before and I'm not certain it was created in the correct location.
However, after doing it. I noticed all icons has been lost in the Support Forum. It remained that way for several days.
Today, booted up computer, opened Firefox which said I was logged on. Tried to use Support but apparently had been logged out - this is very irrating, clicked to logon and ok it - never needed to enter anything and I'm up and running and able to reply in Support forum. Immediately noticed the Avatar images now working again.
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Assignee | |
Updated•3 years ago
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Comment 3•3 years ago
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Comment 4•3 years ago
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Fix released to prod
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Assignee | |
Updated•3 years ago
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Description
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