1778862 - Cannot shop at bigw.com.au

Status: RESOLVED WORKSFORME

(Web Compatibility :: Site Reports, defect, P1)

Description

[Paul Bone [:pbone]]

I cannot shop at bigw.com.au in FIrefox, chromium works.

STR:

• Open: https://www.bigw.com.au/product/jumbo-zip-storage-bag-checkered-print/p/7237928
• Click "Check Availability" (if you've shoped at bigw before this won't show up, clear cookies/site data and try again).
• Enter a postcode, 3032 (the postcode of the area nearby the store)
• Choose "Ascot Vale"
• Press the X to not sign-up to the newsletter.
• The item should now show as in stock and the "Add to cart" button is available.
• Click "Add to cart"

Result:

• The button temporarly changes how its deplayed then reverts back, There are 0 items in your cart.

Expected result:

• The button changes to a field and + and - buttons where you can choose how many items you want, they appear in the cart. I observed this in chromium.

Console says:

WEBGL_debug_renderer_info is deprecated in Firefox and will be removed. Please use RENDERER. MmaSo:1:28692
WEBGL_debug_renderer_info is deprecated in Firefox and will be removed. Please use RENDERER. MmaSo:1:28692
XHRPOSThttps://api.bigw.com.au/api/cart/v0/cart/create
[HTTP/2 428 Precondition Required 72ms]

Promise rejected - failed to create cart - Request failed with status code 428 <empty string> _app-a95a9c4548e67c07.js:1:400865

The problem can be worked-around by opening the cart then closing it then clicking "Add to cart". I tried with and without an adblocker, and with and without ETP. Firefox Nightly 104 on x86_64 Linux and ARM64 MacOS.

Comment 1

[Calin Tanase]

Attachment: bigw add to cart.mp4

I was not able to reproduce this issue on the latest Nightly. Paul, can you please take a look and give us an update?

Note: I've tested with a different product because the one you've provided is no longer available (link: https://www.bigw.com.au/product/me-women-s-cotton-twist-tee-black/p/1503210-black )

Tested on:
Operating system: Windows 10
Browser/Version: Firefox Nightly 111.0a1 (2023-01-26)

Comment 2

[Calin Tanase]

Attachment: FF Release vs Nightly.mp4

Verified this issue and still reproduces on Firefox Nightly 124.0a1 (2024-01-24).

Note: Not reproducible on Firefox Release (122), wasn't able to find a valid regression range

Comment 3

[Emilio Cobos Álvarez [:emilio]]

It works for me too now.

Comment 4

[Paul Bone [:pbone]]

Works for me in Nightly too.