1779806 - Installing add-ons failed with: "Installation aborted because the add-on appears to be corrupt." error

Status: RESOLVED INCOMPLETE

(Toolkit :: Add-ons Manager, defect)

Description

[barzi1375]

Attachment: Error message

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Firefox/102.0

Steps to reproduce:

I tried to install any add-on from the addons.mozilla.org website.

Actual results:

After clicking the install button, the "Installation aborted because the add-on appears to be corrupt." error message shows. I've tries with and without VPN and anti virus program.

Expected results:

I expect that the browser installs the add-on like what it did before the last update.

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Toolkit::Add-ons Manager' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Comment 2

[vcarciu]

I was able to install the addons in both FF102 and 103 without any issue.

Can you please let us know if the bug is reproducible in a fresh profile(fresh installation of FF 102)?

Thanks,
Victor

Comment 3

[Rob Wu [:robwu]]

Are any of your add-ons working?

Are you using ESET?

What does the browser console show (Ctrl-Shift-J)?

Comment 4

[barzi1375]

(In reply to Rob Wu [:robwu] from comment #3)

Are any of your add-ons working?

Are you using ESET?

What does the browser console show (Ctrl-Shift-J)?

Yes. Installed add-ons are ok.
I have ESET, but I've tried disabling that.

The console output is:

[GA] Google Analytics is enabled undefined browser.js:202:17
[GA: ON] trackingSendWebVitals is enabled undefined browser.js:202:17
Setting add-on status browser.js:202:17
[GA: ON] set:  
Object { dimension: "dimension4", value: "TAAR_COHORT_INCLUDED" }
browser.js:202:17
[GA: ON] set:  
Object { dimension: "dimension5", value: "TAAR-LITE-AB" }
browser.js:202:17
adding event listener for "onDisabled" browser.js:202:17
adding event listener for "onEnabled" browser.js:202:17
adding event listener for "onInstalling" browser.js:202:17
adding event listener for "onInstalled" browser.js:202:17
adding event listener for "onUninstalling" browser.js:202:17
adding event listener for "onUninstalled" browser.js:202:17
adding event listener for "onEnabling" browser.js:202:17
adding event listener for "onDisabling" browser.js:202:17
Global change event listeners have been initialized browser.js:202:17
Add-on "[e-mail]" not found so setting status to UNINSTALLED; exact error: Error: Addon not found browser.js:202:17
Some cookies are misusing the recommended “SameSite“ attribute 2
[GA: ON] sendWebVitalStats:  
Object { name: "FID", delta: 17, id: "v2-1658153351595-6777318956631" }
browser.js:202:17
[GA: ON] sendEvent:  
Object { eventAction: "recommended_fallback-no_results", eventCategory: "AMO Addon / Recommendations Shown", eventLabel: "[e-mail]", eventValue: undefined, hitType: "event" }
browser.js:202:17
[GA: ON] sendEvent:  
Object { eventAction: "addon", eventCategory: "AMO Addon Installs Started", eventLabel: "[e-mail]", eventValue: undefined, hitType: "event" }
browser.js:202:17
[install] Adding listener for onDownloadStarted browser.js:202:17
[install] Adding listener for onDownloadProgress browser.js:202:17
[install] Adding listener for onDownloadEnded browser.js:202:17
[install] Adding listener for onDownloadCancelled browser.js:202:17
[install] Adding listener for onDownloadFailed browser.js:202:17
[install] Adding listener for onInstallStarted browser.js:202:17
[install] Adding listener for onInstallProgress browser.js:202:17
[install] Adding listener for onInstallEnded browser.js:202:17
[install] Adding listener for onInstallCancelled browser.js:202:17
[install] Adding listener for onInstallFailed browser.js:202:17
Events to handle the installation initialized. browser.js:202:17
Ignoring promise rejection during installation: Error

Comment 5

[Rob Wu [:robwu]]

(In reply to barzi1375 from comment #4)

(In reply to Rob Wu [:robwu] from comment #3)

Are any of your add-ons working?

Are you using ESET?

What does the browser console show (Ctrl-Shift-J)?

Yes. Installed add-ons are ok.
I have ESET, but I've tried disabling that.

Have you tried uninstalling it? Before doing so, please capture the log of the console so that I can try to investigate the issue from here.

The console output is: (...)

This is the output of the tab, not the (global) browser console. I don't see anything actionable in there. Please show the output of the global browser console instead - Ctrl-Shift-J
For more info on this, see https://firefox-source-docs.mozilla.org/devtools-user/browser_console/index.html#opening-the-browser-console

Comment 6

[Tomislav Jovanovic :zombie]

Closing as incomplete, feel free to reopen if you can provide more details.