1782792 - Unable to authenticate with Authy app on Android

Status: RESOLVED INACTIVE

(Cloud Services :: Server: Firefox Accounts, defect)

Description

[Max]

Attachment: firefoxerror.png

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:103.0) Gecko/20100101 Firefox/103.0

Steps to reproduce:

I have 2FA enabled on my Firefox login. I try to login using the code Authy gives me but Firefox always rejects it. Error message "Invalid two-step authentication code".

I have verified that the time is correct on all my devices, and you cannot change the time in the Authy app.

Actual results:

When typing in the authentication code from Authy, error message "Invalid two-step authentication code".

Expected results:

Authentication code should grant access to account

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Cloud Services::Server: Firefox Accounts' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Comment 2

[Barry Chen]

Hi Max, I tried Authy with an account of mine and it worked without any issue. Can you try using one of your recovery codes to sign in, and then disable and re-enable 2FA?