Error in QUOTA report
Categories
(Thunderbird :: Folder and Message Lists, defect)
Tracking
(Not tracked)
People
(Reporter: robert.bgz, Unassigned)
Details
Attachments
(3 files)
Combined.png
Steps to reproduce:
Open Thunderbird, as usual. I have also installed TB on a new system, and activated only one account; proved the issue is not associated with data-leakage from having multiple profiles / multiple e-mail accounts.
Thunderbird has IMAP access to the server. POP3 access is achieved using MSOutlook.
Actual results:
Data showing in bottom right corner as '%of quota used', is inaccurate -- I get 84%, increasing at about 1% per week. This is despite weekly updates on a system with POP3 connection to the server and a policy of "Remove files older than 60 days". Changing the '60 days' to '40 days' had no effect.
Expected results:
Data from account holder suggests proper data would be 23.8% of quota is used. (The QUOTA value is correct. The 'usage' is wrong, and so the 'Used/Quota' value as a percentage is wrong.)
SEE attached, including red-oval highlights of relevant data:
• Image from e-mail account opened in account-providers on-line portal;
• Image from Thunderbird's presentation of account.
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Comment 1•2 years ago
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The numbers Thunderbird presents are coming from the server. Maybe it's sending the wrong ones?
Please attach an IMAP log. https://wiki.mozilla.org/MailNews:Logging
Log file generated on exit of Thunderbird
(the other six log files (imap.log.child-3.moz_log, imap.log.child-1.moz_log, imap.log.child-2.moz_log, .child-3.moz_log, .child-1.moz_log, .child-2.moz_log) were of null length.)
Log files attached (there are only two which had any content). At the same time the log was generated, the Bell web-mail interface was reporting: "490 MB (23.9) of 2GB used"
On the system with MSOutlook, I filtered all files 'Received in the past 40 days', sorted By Size. I did a rough sum of the top (biggest) 2/5 of the listing, and estimated the sum of the rest. The 490MB is believable; 1,720MB is not.
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Comment 5•2 years ago
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From that log, this is what the server is telling us:
* QUOTAROOT INBOX ""
* QUOTA "" (STORAGE 1780589 2097151 MESSAGE 11015 50000)
This means 1780589 of 2097151 is used of for STORAGE, and 11015 of 50000 for MESSAGE is used. Which seems to match up with the UI.
If it's incorrect, then it's a server bug. We're just telling you what the server told us.
(In reply to Magnus Melin [:mkmelin] from comment #5)
If it's incorrect, then it's a server bug.
Agreed. On further discussion with BellAlliant, and poking around in the pages at "https://webmail.bellaliant.net/" relating to my account, I found a listing of all my e-mails they report as currently in storage on their site. A quick calculations suggests their 23.8% is way closer to correct than 84%. (Perhaps there is a hidden recycle bin; Perhaps they are interpreting the standard for what data is to be entered under those headers differently: But, it is not a Thunderbird problem.)
Description
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