1786056 - The login procedure freezes after log in. I cannot login

Status: RESOLVED WORKSFORME

(Core :: Networking, defect)

Description

[stanlyrodriguez10]

Attachment: Screenshot 2022-08-19 125030.png

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:105.0) Gecko/20100101 Firefox/105.0

Steps to reproduce:

On some websites (It has happened to me in Mozilla connect and samsung.com), when clicking the login option and successfully entering username and password, it stays on a blank page. If you reload, nothing happens. If you go back and refresh, nothing happens.

Actual results:

Blank page after logging in.

Expected results:

The actual logged-in page.

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Core::Networking' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Comment 2

[edgul]

Hi, Are you able to replicate with http logging enabled?
Can you attach or send to [e-mail]?
https://firefox-source-docs.mozilla.org/networking/http/logging.html

Comment 3

[stanlyrodriguez10]

Hello. Thanks for the assistance. I just sent the link to the file. I couldn't send the actual file because of the file size limit.

Comment 4

[stanlyrodriguez10]

Update: I tried in a Private Browsing Window and it worked as expected. Also, something that I noticed is that the username input box has a small bug regarding the label when regular browsing, whereas Private Browsing does not. Check the following image: https://ibb.co/0hkP3jc

Comment 5

[stanlyrodriguez10]

I also tried on my personal laptop with the same account. Same happened

Comment 6

[Kershaw Chang [:kershaw]]

I can't find something obvious wrong from the log, but this looks like related to cache.
Are you able to reproduce this with a new profile?
Looks like you already tried on another device. Did you use the same profile or different?
Could you also try to go to about:config and set network.http.rcwn.enabled to false and see if this still happens?
Thanks.

Comment 7

[stanlyrodriguez10]

(In reply to Kershaw Chang [:kershaw] from comment #6)

I can't find something obvious wrong from the log, but this looks like related to cache.
Are you able to reproduce this with a new profile?
Looks like you already tried on another device. Did you use the same profile or different?
Could you also try to go to about:config and set network.http.rcwn.enabled to false and see if this still happens?
Thanks.

Thanks, Kershaw.

• I created a new profile but loaded my login preferences and still same issue.
• I also tried with network.http.rcwn.enabled = false and nothing happened.
• On the other device, I tried with the same profile.

I finally found the problem. It was an extension, specifically: CouponBirds SmartCoupon Coupon Finder. I tried the Restart with the Add-ons disabled option in the profile manager and the login problem and the input label problems were missing.

Thanks again, Kershaw. You can close this.