Closed Bug 1788034 Opened 3 years ago Closed 3 years ago

Certain of my email accounts (self-hosted, all IMAP) are all empty - server responded: CANNOT Invalid mailbox name: Name is empty

Categories

(MailNews Core :: Networking: IMAP, defect)

Thunderbird 102
defect

Tracking

(Not tracked)

RESOLVED INCOMPLETE

People

(Reporter: signup, Unassigned)

Details

Attachments

(3 files)

Attached image TBFolderList.jpg

Steps to reproduce:

After upgrading to 102.2.0, I clicked restart and firefox restarted.

Actual results:

Firefox restarts.

Certain of my email accounts (self-hosted, all IMAP) are all empty (no folders listed underneath) and a nameless folder icon is setting below it.
In activity log, all of the missing folders have shown as deleted.
Also, for these folders the following error is logged in Activity:
"The current operation on 'Inbox' did not succeed. The mail server for account xxx@xxx.com responded [CANNOT] Invalid mailbox name: Name is empty (0.001 + 0.000 secs)."

Most missing folders have subsequently been re-synced.

gmail, outlook accounts aren't affected by this.

Expected results:

Load up folders as normal, no entire resync needed, definitely no "Your data has been deleted" messages appearing...

Attached image TBActivityError.jpg
Attached image TBDeleted.jpg

An IMAP log may be of help. https://wiki.mozilla.org/MailNews:Logging

Component: Untriaged → Networking: IMAP
Product: Thunderbird → MailNews Core
Summary: Empty accounts and CANNOT Invalid mailbox name: Name is empty → Certain of my email accounts (self-hosted, all IMAP) are all empty - server responded: CANNOT Invalid mailbox name: Name is empty

Reporter, do you still see this issue when using the latest version?
What information can you add to clarify the steps to reproduce this issue?

Whiteboard: [closeme 2023-04-25]

Michael, it is difficult to provide assistance to abandoned bug reports. Additional comments will be helpful.

Status: UNCONFIRMED → RESOLVED
Closed: 3 years ago
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2023-04-25]

Sorry, I have seen it once more since the original report, but I don't have time to debug further.
Will reopen if that changes.

Thanks

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