Closed Bug 178820 Opened 18 years ago Closed 16 years ago
return-receipt-to not recognized with IMAP mailbox
Mozilla 1.1 / Linux SuSE 8.0 I use a exchange server with imap. When a user who works with oulook sends a email with "Return-Receipt-To:" the mozilla does not send a notification to the sender. If i use the mozilla with a pop server the return receipt works fine. If i send a mail with my mozilla-mail to me itself with e "return receipt request" the return receipt was send to me. Mozilla sends not a "Return-Receipt-To", they sends a "Disposition-Notification-To:". Mail send with return receipt and deliverd by Exchange/IMAP: From To outlook mozilla - No notification mozilla mozilla - notification was send mozilla outlook - No notification Mail send with return receipt and deliverd by sendmail/pop From To outlook mozilla - notification was send mozilla mozilla - notification was send mozilla outlook - No notification Regards, Thomas
Reporter, I don't have ms exchange server to test with. But using a netscape mesg server, I was able to use mozilla 1.1 on linux 2.2, red hat 7.0 and I was able to send a mesg w/return receipt request to a outlook user and get the read receipt mesg back. I was also able to receive a mesg from an outlook user, that had a Return receipt request, I got prompted, i sent the request back, and the outlook user was able to receive the mesg. and yes mozilla sends a "Disposition-Notification-To:". but that shouldn't be a problem as I was able to use return receipts with no problems.
Assignee: mscott → bienvenu
Component: Mail Notification → Return Receipts
Hello, here you can see the sourcecode of a mail wich was send from outlook and received by mozilla. No notifycation was send to the sender(outlook). Mailserver = MS-Exchange. --------------- Received: by ntserver1 id <01C286F6.E49AC420@ntserver1>; Fri, 8 Nov 2002 08:17:27 +0100 Message-ID: <B358BA3A88AED111831400A0C9A7B0520129825B@ntserver1> From: Herpaadmin <Herpaadmin@herpa.de> To: =?iso-8859-1?Q?G=F6bel_Thomas?= <GoebelT@herpa.de> Subject: test Date: Fri, 8 Nov 2002 08:17:27 +0100 Return-Receipt-To: Herpaadmin <Herpaadmin@herpa.de> MIME-Version: 1.0 Content-Type: text/plain; charset="iso-8859-1" test ------------------ Please tell me what test i can do for you! Regards, Thomas
Hello, what can be done know. Now i have installed Mozilla 1.2.1 an it still doesn`t work? If i send a mail in the following way outlook->exchange->smtp->pop->mozille i get a return receipt message. If i send the mail in the way outlook->exhange->imap->mozilla i get NO return receipt. Regrads, Thomas
reporter using commercial trunk Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.3a) Gecko/20021213 on xp and linux trunk Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.3a) Gecko/20021213 with Outlook Express 6.0 or Outlook 2000 and Microsoft Exchange IMAP4rev1 server version 5.5.1960.6 I had no problems doing the following: either outlook mail tool-> mesg w/ret cept to mozilla imap user on MS Exchange server (i got a ret recpt prompt and sent it with no problem) Nor the opposite: Mozilla imap w/MS Exchange server with a ret recpt mesg -> Either Outlook mail tool (the outlook express user was prompted for ret recpt mesg) this works for me. Reporter try a new profile? Are you using outlook express or outlook? try updating to 1.3a.
Hello, i have create a new profile. i leave all options as standard(return receipt and all other options) I hav send a email with a client outlook 2000 wich is connected to an Exchange 5.0 Server. Then i receive the mail with mozilla 1.2.1 wich uses the exchange server by imap. No return receipt was send. No question "Sender requests a return receipt, would you send it" was displayed. Also the setting "send return receipt without ask me" does not work. ----------------- Then i send a second message to my home email-account with outlook 2000 through the exchange server. (outlook->exchange->smtp->pop->mozilla) Now the return receipt was send!!! Mozilla ask me if i will notify the sender. ----------------- If i send email with "return receipt" with mozilla to myself. The return receipt works also fine. (mozilla->exchange(smtp)->imap->mozilla) ------------------ The only differences between the mail wich sends outlook and wich was send by mozilla are: outlook: Disposition-Notification-To: Thomas Goebel <email@example.com> mozilla: Return-Receipt-To: Herpaadmin <firstname.lastname@example.org> ------------------ Im not a developer, but it seems, that the "Return-Receipt-To:" has no effect if the mail was received by imap(exchange). Only the "Disposition-Notification-To:" works fine with imap. BTW: Today i will upgrade to 1.3a Regards, Thomas
yes, we're not requesting the return-receipt header - should be easy enough to fix
Status: UNCONFIRMED → ASSIGNED
Ever confirmed: true
Ok I think i am finally seeing the problem. What's weird is that this is a linux (12/18 trunk) & mac (12/16 trunk) only problem. When I use windows build (12/18 trunk) I don't see this. I set up 2 mail accounts, both imap, both using the same MS exchange server. I am using Outlook 2000. Acnt 1 is on Outlook. Acnt 2 is on mozilla. on mac and linux: When I send a mesg (w/ret recpt) from Mozilla to Outlook: -when I open it up in Outlook, I get prompted to send a Ret Recept -i say send -BUT when i go to Mozilla I never receive the ret recpt mesg When I send a mesg (w/ret recpt) from Outlook to Mozilla: -when I open the mesg in Mozilla, I get prompted for R.R. -i say send -I receive the Ret. Recpt mesg in Outlook Windows it works as expected? Don't know what I'm missing. Key is both mail acnts have to be on MS exchange server. I didn't see this when I was using one acnt on Exchange server and another acnt on Netscape Mesg server.
The problem you descriped is NOT the same i have. You wrote, that you send a mail FROM Mozilla TO Outlook. Outlook will notify the sender but Mozilla does not receive a notification. This is also a problem, but this is not the problem i see. My problem are, that if you send a message with Outlook(Exchange connection) to Mozilla(Imap-Exchange) you will not receive a return receipt. Mozilla DON`T ask me to send a notification to the sender. If i send a mail with Outlook(Exchange connection) to a external mailaccount where i receive the mail with Mozilla(pop) i receive a return receipt notification. Please read my update on "2002-12-17 23:51" , "2002-11-07 02:20" again. So,i think we have to problems. Maybe the same Bug. 1.) Mozilla don`t send a ret recpt to Outlook (Exchange-Imap) 2.) Outlook don`t send a ret recpt to Mozilla but ask me to send one. Regards, Thomas
ok reporter, I don't see the problem as mozilla always asks me if I want to send a notification back when i send from outlook (imap exchange) to mozilla (imap exchange). the only problem i see is the one mentioned in comment 7
Hi, my outlook 2000 is configured to use the Exchange connector not the Imap port of the Exhange server. Don`t know if there is any difference? Is there anything i can do for you to find the problem i have descriped? Like, network sniffing with ethereal. Regards, Thomas
Hi, the Bug ist still present in Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.3) Gecko/20030312 No returnt receipt message was send. This is a big problem for us (me). All outlook users wish to see the return receipt message. If this problem shoudl not fixed in the next weeks. I have to use outlook and IE! And that`s what i really don`t want to use. Regards, Thomas
OS: Linux → All
Hi, now i have tested the " Mozilla 1.4 - Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.4) Gecko/20030626" release. And the Bug is still present!!! Regards, Thomas
*** Bug 227795 has been marked as a duplicate of this bug. ***
Hi, i would just inform you, that this bug is still present in Mozilla 1.6 / Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.6) Gecko/20040114 Regards, Thomas
Hi, i would just inform you, that this bug is still present in Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.7.2) Gecko/20040804 Regards, Thomas
Assignee: bienvenu → mozilla
changed summary to describe base problem
Summary: return receipt does not work with outlook/exchange IMAP → return-receipt-to not recognized with IMAP mailbox
Comment on attachment 162982 [details] [diff] [review] simple fix to recognize Return-Receipt-To I've decided I'd prefer that bienvenu look at this one, as he's got significantly more context about this issue than I. However, assuming he likes it, sr=dmose.
Comment on attachment 162982 [details] [diff] [review] simple fix to recognize Return-Receipt-To r=bienvenu
Attachment #162982 - Flags: review?(bienvenu) → review+
Comment on attachment 162982 [details] [diff] [review] simple fix to recognize Return-Receipt-To because it's very low risk I think this could go to the branches as well. After this decision I would need anyone to check this in as I have no CVS write access. Thanks.
Comment on attachment 162982 [details] [diff] [review] simple fix to recognize Return-Receipt-To If david thinks this is worth taking on the branches, he's got approval.
David, would you please check this in?
Assignee: mozilla → bienvenu
Status: ASSIGNED → NEW
Checked in on trunk: Checking in mailWindowOverlay.js; /cvsroot/mozilla/mailnews/base/resources/content/mailWindowOverlay.js,v <-- mailWindowOverlay.js new revision: 1.205; previous revision: 1.204 done
Assignee: bienvenu → mozilla
David, do you think this is worth getting in TB 1.0?
yes, I can do that...
*** Bug 271820 has been marked as a duplicate of this bug. ***
*** Bug 264854 has been marked as a duplicate of this bug. ***
*** Bug 242519 has been marked as a duplicate of this bug. ***
I just ported this patch to thunderbird. Branch and Trunk. Let me know if I shouldn't have done that David :) Can we resolve this bug now that this patch is in the suite and in thunderbird?
yes, that was the right thing to do, thx, Scott.
Status: NEW → RESOLVED
Closed: 16 years ago
Resolution: --- → FIXED
This bug is certainly NOT fixed in TB1.0 - RR work on outbound mail but NOT inbound.
(In reply to comment #33) > This bug is certainly NOT fixed in TB1.0 - RR work on outbound mail but NOT inbound. This should be a blocker.
I also witness that bug 271820 has not been fixed in TB1.0 Bug 271820 has been marked as a duplicate of this but left as UNCONFIRMED. However, this bug has been closed. This bug refers to IMAP. Bug 271820 refers to POP3. Whether that is relevant I don't know but a) that problem still exists on TB1.0 under Win XP SP2 b) two people at least have here already commented very firmly that it should not be closed because it is not fixed. c) This was closed and 271820, which had been marked as a duplicate implicitly closed as a result but left as UNCONFIRMED even though it has been recognized as related to this for which a patch was raised. Bug 271820 is not fixed. Please re-open this (and include the nature of 271820 in this problem) or 271820 (and recognize that in its STATUS) or both. Thank you. RDL
*** Bug 277353 has been marked as a duplicate of this bug. ***
(In reply to comment #35) > I also witness that bug 271820 has not been fixed in TB1.0 > Bug 271820 has been marked as a duplicate of this but left as UNCONFIRMED. > However, this bug has been closed. > This bug refers to IMAP. Bug 271820 refers to POP3. Whether that is relevant I > don't know but > > a) that problem still exists on TB1.0 under Win XP SP2 > b) two people at least have here already commented very firmly that it should > not be closed because it is not fixed. > c) This was closed and 271820, which had been marked as a duplicate implicitly > closed as a result but left as UNCONFIRMED even though it has been recognized as > related to this for which a patch was raised. > Bug 271820 is not fixed. Please re-open this (and include the nature of 271820 > in this problem) or 271820 (and recognize that in its STATUS) or both. Thank > you. RDL Agreed - 271820 is NOt a duplicate, and should stay open until it is fixed.
I've now checked this out again with mozilla 1.8a5 and thunderbird 1.0. It worked for me with IMAP and with POP3. Could anyone please explain exactly what does still not work? What means "inbound" and "outbound" mail in that environment.
Inbound - Mail coming in to the TB client. If it contains a header requesting the TB recipient send a "read receipt" and recipient has settings to be prompted for choice of action (send/don't send) in this situation then TB ignores the header. Outbound - Mail sent by the TB client. If sender has settings to include a request for a "read receipt" from the addressee (recipient) then the appropriate header is included OK and a recipient on eg IE (but not TB) will get the prompt if their settings specify that response. If you are on TB 1.0 standard general release and not a later nightly then I am puzzled that you are getting prompted using POP3. Please see further info now emerged in Bug 273356 where a patch is announced but it unintentionally missed the general release. Please also see further received from David Bienvenu re: https://bugzilla.mozilla.org/show_bug.cgi?id=277353 ------- Additional Comments From email@example.com 2005-01-06 21:26 PST ------- this was fixed after tbird 1.0, not *in* tbird 1.0 - please try a post 1.0 build from here: http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly/latest-0.9/ I have not had a chance to reply his latest and of course he is talking with me about POP3, where I have a regular correspondent on TB 1.0 and also POP3 and who also still has the problem. Hopefully the patch included at above will fix the problem but I have other (Symantec) diversions to keep me from venturing off the main road at the moment! Hope this helps to clarify. RDL
thanks. So as this bug is only meant for IMAP and inbound recognition it's marked as fixed correctly. And as I didn't use a Global Inbox in my POP3 test it worked for me for POP3, too.
as it is actually fixed in trunk I've removed the blocking-aviary1.1 ? flag. But could someone please check this in for 1.7.x. The patch got approval for 1.7.5 but was missed.
Component: MailNews: Return Receipts → MailNews: Backend
QA Contact: grylchan → offline
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