1788216 - Update pop up while it's up to date and policies.json don't work

Status: RESOLVED INACTIVE

(Toolkit :: Application Update, defect)

Description

[De Fuk]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0

Steps to reproduce:

I updated to 91.13.0esr

Actual results:

I keep getting the pop up on the top right telling me to update Firefox, when on the about tab writes, and it is, up to date. Also the policies.json trick to disable updates doesn't work with 91.13.0esr and 91.12.0esr. I had to downgrade to 91.11.0esr to get the issue fixed.

Expected results:

You should had shove your update pop ups up your butt and quit busting our balls with them.

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Toolkit::Application Update' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Comment 2

[Robin Steuber (she/her) [:bytesized]]

(In reply to De Fuk from comment #0)

You should had shove your update pop ups up your butt and quit busting our balls with them.

You will need to keep this conversation civil if you want us to help figure out what is going wrong here and fix it.

---

I keep getting the pop up on the top right telling me to update Firefox, when on the about tab writes, and it is, up to date.

This could indicate that you are having a persistent problem contacting the update server. Until Bug 1643309 is fixed, we indicate that Firefox is up to date even when there was an error checking for updates.

There are a couple of pieces of information that we need to figure out what is going on here. First, is this the notification that is shown when an update is available but you have Firefox set to not download updates automatically ("Download the latest version of Firefox.") or is this the notification that is shown when Firefox fails to update ("Firefox couldn’t update automatically. Download the new version — you won’t lose saved information or customizations.")? Also, it would help if you set app.update.log to true in about:config. Then, when this message is shown, send us some logs:

1. Open the Browser Console either with the hotkey Control+Shift+J (Command+Shift+J on macOS), or via Hamburger Menu->More Tools->Browser Console
2. In the Filter textbox at the top, enter AUS:SVC to filter out everything except the update messages.
3. Copy these logs out and attach them to this bug.
4. Press the Trash Can icon in the top left of the Browser Console to clear the current messages.
5. Open the about tab to check for updates manually.
6. After the update check has completed, return to the Browser Console and attach any new messages to this bug, separately.

Also the policies.json trick to disable updates doesn't work with 91.13.0esr and 91.12.0esr.

Please attach the policies.json that you are using to the bug. I'll also need you to navigate the browser to about:policies and tell me what it says there.

Comment 3

[De Fuk]

I always have Firefox set to not download updates automatically. I updated to 91.13.0esr by just downloading the .exe file and running it.
The notification asked me to update Firefox. It looked something like this:
https://cdn.discordapp.com/attachments/190258345326673920/592968517922586625/unknown.png
Even if i click to download it did do nothing.

When Firefox updates or downgrades it erases the policies.json, so the bug was with or without the policies.json.
Furthermore when i recreated the file I didn't get the "Updates disabled by your system administrator" on the about tab. So it didn't work. Here it is:
{
"policies":

{
"DisableAppUpdate": true
}
}
I am more concerned that the policies.json didn't work than of the bug. Because if it did there would be no bug. I thought to switch to Chrome but surprisingly your PiP is better than that of Chrome so i said fak it.

I cannot help you with logs because like i said i downgraded to 91.11.0esr and I'm cool now.
AUS:SVC displays nothing.
about:policies are BackgroundAppUpdate false and DisableAppUpdate true

Comment 4

[Robin Steuber (she/her) [:bytesized]]

(In reply to De Fuk from comment #3)

Furthermore when i recreated the file I didn't get the "Updates disabled by your system administrator" on the about tab. So it didn't work. Here it is:
{
"policies":

{
"DisableAppUpdate": true
}
}
I am more concerned that the policies.json didn't work than of the bug.

I tried this policies.json in 91.13.0esr and could not reproduce the problem. I see in both about:preferences and the About Dialog that updates are disabled by the administrator. As far as I can tell, updates are disabled properly by the policy.

I cannot help you with logs because like i said i downgraded to 91.11.0esr and I'm cool now.

Since I can't reproduce the problem and the reporter won't help investigate, I don't see that there is much that I can do here but close the bug.